We refer all types of Web Project Management System PMS Software. Some software are free and some are premium version. We can install this software for your company. By 30/01/2021 it is used by +10,000 user worldwide. We can customize it for your company requirement. It cover below process. Please contact us by submitting a comment below on Leave a Reply box. For any queries, please Contact Us.
Slide -1 Contents
Project Category
Project Creation
Add Milestone
Add Task List
Add New Task Under Task List
Create Label
Add Discussion
Slide –6
1. Project Category Creation
At first create some Project Categories according to your business requirement. At first Click on Category > Add New Category. e.g. Civil Project, Software Project, ERP Project, LC Project
Example Of Project Category Name: MIS Project
Slide –9
2. Project Creation
After creating Category create New Project by clicking on Project >New Project button to create a project. During project creation fill up below information.
Example Of Project Name: Implementation of Task Manager
There are 3 type of role need to be apply during creating a project (1) Project Manager (2) Co Worker (3) Client
Slide –9
3. Add Milestone
Milestones help you for achieving your future with very good way. To break down your projects information in to several parts. In milestones there may start parts or phase and end parts or phases.
At fist click on Milestones Menu ->Then click Add Milestones button. A form will Open to input below information and click on Add List
Example Of Milestone Name: Implementation of Task Manager
Slide –9
4. Add Task List
After creating Category, Project and Milestone we can to create Task list.
At first create on Task List Menu -> Then click +Add Task List button -> A Entry From will open with below information-> After imputing below information click on Add List button
Example of Task List Name: Mashiur Task List
Slide –9
5. Add New Task Under Task List
To create task go to Task List >> Add Task
Example of Task List Name: Review Task Manager
Slide –9
6. Create Label
To create label, Click on More >> Setting >> Label >> Create Label
3. User Metrics
Only WordPress admin can create user with different role. There are 3 types of login user rolls are exist in the project management system. (1) PM Admin (2) PM Manager (3) No Capabilities User
Login User Role Management for Administration
Role
PM Admin User
PM Manager User
No Capabilities User
Manager
Co Worker
Client
Create/ Update/ Delete/ Complete Project
√
√
X
X
X
X
Create/ Delete Project Category
√
√
X
X
X
X
Add Task/ Task List Under Project
√
√
√
√
√
√
Add Sub Task Under Task
√
√
√
X
X
X
Assign Member/ Calendar for Task
√
√
√
√
√
√
Complete/ Incomplete Other Task
√
√
X
X
X
X
Create/ Edit/ Delete Label
√
√
X
X
X
X
Add Milestone
√
√
√
√
√ / X
√ / X
Edit/ Delete Milestone
√
√
X
X
X
X
Set Tier
√
√
√
Add New Discussion
√
√
√
√
√
√
Edit/ Delete Discussion
√
√
X
X
X
X
Add Comment under Task/ Discussion
√
√
√
√
√
√
File/ Folder Upload/ Create Doc
√
√
√
√
√ / X
√ / X
Delete Other File/ Folder/ Doc
√
√
√
√
X
X
Create Invoice
√
√
X
X
X
X
Overview Gantt Chart View
√
√
√
√
√
√
Report
√
√
X
X
X
X
Activities (Log Report)
√
√
√
√
√
√
Project Setting
√
X
X
X
X
X
4. Main Menu of Project Manager
After login every user can see a dashboard . In project Manager dashboard you can see below menu
Slide -7
4.2.1. Sub Menu of Project
After creating a project you can see below sub menu under a project information.
Slide –8
4.2.1.1 Overview
In Overview sub menu you can see total counter of Discussion, Task List, Task, Comments, Files, Milestones and last 30 days Activity and Task Graph
Slide -11
4.2.1.4. Discussions
Use
discussion panel to create an discussion, a group discussion or a private
conversation. Note that the Admin can always manage these discussions. For this
click on Add New Discussion Button
Enter Discussion Title : Discussion about Tell us
Write comments : Discussion about Tell us in details description
Milestone: Email notification milestone (Select)
Private: if you want (Pro version)
Attach: files if you wish
Notify User : Mashiur Rahman
Finally
click Add Message Button. Assigned user can make a comments.
Slide –12
4.2.1.5. Files
This is
file attachment management system under a project
User can download, link to website and can make comments
User can Create folder, Upload file, create doc and links to doc (Pro version)
Slide -13
4.2.1.6. Activities
This is
log system of all types process. Some examples of activities are given below –
Mashiur Rahman has updated the estimation of a task, Hosting Configuration Task details, from 150 to 0. Jan 29, 03:01 pm
Project Manager has created a task, UAT Test of Software. Jan 29, 02:57 pm
Project Manager has updated the status of a task, Hosting Configuration Task details, from complete to incomplete. Jan 29, 02:14 pm
Project Manager has updated the status of a task, Complete Tell Admin Panel, from complete to incomplete. Jan 29, 02:14 pm
Slide -14
4.2.1.7. Gantt Chart Sub Menu
Gantt Chart is a feature having bar charts that illustrate a project schedule.
4.2.1.8. More/Setting Sub Menu
Pro version only. After creating a project first we should setting the parameters of setting. In Setting Sub Menu Project Manager can set below information
Capabilities
Integration
Label
Capabilities: We can set different types of capabilities for Co-worker and client . There are 3 types of capability are exist in the system.
Manager
Co-Worker
Client
Action
Manager
Co-Worker
Client
Message Create
√
Yes/No
Yes/No
Message View Private
√
Yes/No
Yes/No
Task List Create
√
Yes/No
Yes/No
Task List View Private
√
Yes/No
Yes/No
Task Create
√
Yes/No
Yes/No
Task View Private
√
Yes/No
Yes/No
Milestone Create
√
Yes/No
Yes/No
Milestone View Private
√
Yes/No
Yes/No
Files Create
√
Yes/No
Yes/No
Files View Private
√
Yes/No
Yes/No
Integration: In this part Project Manager can integrate different services four user
Label: The user can create label in this section. You can create label with color setting. The label may be different state like Urgent, Important, Les Important etc. After creating label project owner can set it in Task to describe its urgency.
Slide -15
5. Progress
This is overall progresses log of a project
Mohammad Fadin has updated project status from “incomplete” to “complete”. 2021-01-09 16:42:35
Cut to ship ratio improve update Mohammad Fadin has updated the status of a task, Cut to ship ratio improve, from incomplete to complete. 2021-01-09 16:42:18
Online Shop update Mohammad Fadin has updated project status from “incomplete” to “complete”. 2021-01-09 16:39:07
Online Shop update Mohammad Rahim has updated project status from “complete” to “incomplete”. 2021-01-09 16:39:04
Slide 16
6. Modules
PM Admin and PM Manager can ON/OFF following modules
Project Invoice Project Invoice: Generate invoice for your projects anytime; print, download and send emails to your client.
WooCommerce Order WooCommerce Order: Create projects instantly for each of the orders placed on your WooCommerce store.
Gantt Chart Gantt Chart: Create detailed Gantt charts for your projects and become a professional project manager.
Sub Task Sub Task: Break down your to-dos into smaller tasks for better management and project tracking.
Custom Fields Custom Fields: Generate invoice for your projects anytime; print, download and send emails to your client.
Recurring Task Recurring Task: Repeatedly creates tasks if you set recurrence.
KanBan Board KanBan Board: Turn your projects into Trello like boards and organize them using drag and drop feature.
Invoice stripe payment gateway: Get payment with stripe account
Time Tracker Time Tracker: Track time for each of your project tasks for increasing overall team productivity.
BuddyPress Integration BuddyPress Integration: Manage your projects group wise directly from the frontend using this premium integration.
Slide 17
6.1.Project Invoice
Pro Only
– Everybody can generate invoice for their projects anytime as well as print
and download and send emails to your client
First Open a Project ERP Activities
Then You can see Invoice Tab / Menu
Then click Add New
Then a Invoice entry form will open for data entry
Invoice Title *: Invoice for Project Management System
Client : Assign client from option area
Addresses: You can see her From and To Button. So Type your address here
Invoice Date *: 2020-01-02
Due date *: 2020-01-07
Invoice Discount (%): 10
Minimum Partial payment: Ok
Min Partial Amount: 10
Initial Invoice Entry (Task): This is Task for Software
Initial Invoice Entry (Rate): 50
Initial Invoice Entry (Hour): 1
Initial Invoice Entry (Tax): 5
Initial Invoice Entry (Name): General Information Ltd
Initial Invoice Entry (Unit Price): 50
Initial Invoice Entry (Qty): 1
Terms : This is Terms and Condition
Notes Visible to Client: Well Noted
Slide -18
7. Tools
Terillo, App Key, App Token
Slide -19
8. Setting /Email Notification
Free
version – you can check/ uncheck email notification option
Pro
version -This software have very nice notification system according to below
criteria
Email Notification: Enable project manager email
Notifications for : New Projects
Notifications for : Update Projects
Notifications for : New Message
Notifications for : New Comment
Notifications for : Update Comment
Notifications for : New Task
Notifications for : Update Task Complete Task
1. Package of Web Project Management System
The following features are for free version
Features
Personal
Professional
Business
Unlimited tasks
√
√
√
Edit and stylize messages
√
√
√
Interactive calendar
√
√
√
See progress bar on the list
√
√
√
Add description & title
√
√
√
Mark to-do as complete/incomplete
√
√
√
Assign messages and task list on milestone
√
√
√
Upload files on messages & comments
√
√
√
Built-in private messenger
√
√
√
Set the start & end date of the project
√
√
√
Upload all files in one place
√
√
√
Create folders for files
√
Link messages & task lists with files
√
√
√
Project User permission
√
√
√
Team category permission
√
√
√
Frontend projects and discussions
√
√
√
Automatic daily digest emails
√
√
√
Advanced filters for reports
√
√
√
Real-time updates
√
√
√
Custom Field
X
√
√
Subtask
√
√
√
Time Tracker
X
√
√
Gantt Chart
X
√
√
Invoice
X
√
√
Kanban Board
X
X
√
BuddyPress Integration
X
X
√
WooCommerce Orders
X
X
√
Stripe
X
X
√
Recurring Task
X
X
√
Domain
1
5
10
Pricing
$79
$149
$249
Slide –20
9. Conclusion
We can customize this software for you according to your requirements
Old Release/ Changelog
Some old release archives are given below
Account Manager:
Account Manager can view his assigned project only
Account Manager can add task under a project after assigned a project
Employee:
Account Manager can view his assigned project only
Account Manager can add task under a project after assigned a project
Subscriber:
Account Manager can view his assigned project only
Account Manager can add task under a project after assigned a project
Contributor:
Account Manager can view his assigned project only
Account Manager can add task under a project after assigned a project
Author:
Author can view his assigned project only
Author can add task under a project after assigned a project
Author can add category
Author can add new project
Author can add Task
Author can add Milestone
Author can add discussion can add files and comment
Author can see his activities
Author can delete his and other projects
Editor:
Editor can view his assigned project only
Editor can add task under a project after assigned a project
Editor can add category
Editor can add new project
Editor can add Task
Editor can add Milestone
Editor can add discussion can add files and comment
Editor can see his activities
Editor can delete his and other projects
Administrator:
Account Manager can view his assigned project only
Account Manager can add task under a project after assigned a project
Administrator can add category
Administrator can add new project
Administrator can edit project
Administrator can delete project
Administrator can add Task
Administrator can add Milestone
Administrator can edit and delete Milestone
Administrator can add discussion can add files and comment
Working Flow Chart of this software is given below –
Project Category Creation by Project Manager ↓ Project Creation and User assigned ↓ Label Creation ↓ Milestone Creation ↓ Task List Creation ↓ Add Task Under Task List ↓ Discussion
User Registration by IT Department
1. Features of Web Project Management System
Team discussion : Have open channel or private discussion on each project
Gantt Chart : Get an illustrated view of your projects and task progress.
File Management : Google Drive styled document manager for easy sharing and security.
Recurring : Just set a roadmap and repetitive tasks will be created & assigned itself.
Privacy & Security : Different permission levels and user roles to ensure intact privacy and security of your projects
Calendar : Interactive calendar with drag and drop feature makes task tracking easier.
Kanban Board : Maximize workflow with Kanban method of project management.
Email Notifications : Get email notifications on important actions. No chance of missing out.
Customer Service Software is very important for all corporate and small office. This Customer Support Software is used in IT Support, HR Support or any other technical support. This software is also used in clothing industry. This ticketsystem software is developed by supportcandy. net.
Arround 3000+ company are using this software. You can buy this softwre direct from support candy site by $0 to $59. We will help you about installing and configuring suppor tcandy. For any queries, please Contact Us.
Installation Procedure is very smple. You need appoint high skilled programmer. Just contact us we will traing you
How to Create New Ticket
At first user will register and then login according to to Figure-Login and Registration
Figure-Login and Registration
Then user will create tickets. A user can create multiple tickets. The user can filter ticket, login, logout in same screen. User can reset filter, auto refress on/off. agent setting etc.
Unlimited Tickets
There is no limit of tickets in help desk ticketing software so user can create huge ticket and that can be created in free version. See Figure-List of New Ticket
Create New Ticket
How to Create New Ticket
Ticket Form: Customizable ticket form of ticket tracking software allows you design your ticket without sorting form as per your requirement. You can even add extra information with column in ticket tracking software about any field to explain more about the ticket field to the users.
How to Create New Ticket
Type your Subject here in short Type your description here in detail. You can modify your text here. You can bold, link, italic and others from here
File Attachments:
Files can not only be attached to description of ticket of helpdesk solutions but also you can define file size and create any number of custom fields to create any new attachment. You can attach screen shot or image below if you have. Attachment max filesize(MB): 1/2/3/4 . Description -Maximum attachment size of file to be able to attach for attachment fields.
General Settings
Support Page: Select page in which shortcode is inserted. Create a page with shortcode [supportcandy] if not created yet. Fullwidth page template is recommended.
Default ticket status:Open / Close/ Reply. It should open by default. Description: This status will get applied for newly created ticket.
Default ticket category: Garments/Textile/etc Description- This category will get applied for newly created ticket.
Default ticket priority: Law/Medium/High. Description: This priority will get applied for newly created ticket.
Ticket status after customer reply: User Reply/ Open/ Close etc. Description -This status will be applied to the ticket if customer post reply in ticket. ‘Default’ will not change status of the ticket in this case.
Ticket status after agent reply: Helpdesk Reply/ Open/ Closed etc. Description- This status will be applied to the ticket if agent or any support staff post reply in ticket. ‘Default’ will not change status of the ticket in this case.
Close ticket status: Helpdesk Reply/ Open/ Closed etc. Description – Status to apply if ‘Close Ticket’ button clicked for a ticket.
Allow customer to close ticket: Yes/No. Description -Enables ‘Close Ticket’ button for customer inside open ticket screen.
Reply form position: Top/Bottom. Description -Reply form position in open ticket page. ‘Top’ will load reply form above ticket threads and ticket threads will load in decending order. Whereas, ‘Bottom’ will load reply form below ticket thread and threads loaded in acending order.
Calender date format: dd/mm/yy etc.Description -This format will be applicable for input date fields (datepicker) for SupportCandy.
Ticket Alice in Email Notification Subject: Description -Label to represent ticket in email notification subject etc e.g. You may want to use this as a bug tracking then you can label it like issue #123, bug #132 etc. So that it should be show in issue #123 or Bug #123. Please note this will only work in email subject. If you want to change all places, you will need to translate .pot
Allow guest ticket: Yes/No. Description -Enables guest ticket facility. Guest will able to create ticket without needing them to have an user account on website. They can create ticket using their name and email address.
Allow rich text editor for guest ticket : Enable / Disable .Description -If enabled guest will be able to use rich text editor.
Reply to Closed Tickets : Allowed / Not Allowed. Description -Applicable for customer only.
Default Login WP/ Candy etc. Description -Default Login on support page.
User Registration: Enable / Disable. Description -User Registration Method
General Features
Open Unlimited Tickets in auto support ticketing system
Open Unlimited Agents in auto support ticketing system
Open Unlimited Users in auto support ticketing system
Open Unlimited Products in auto support ticketing system
Open Unlimited Departments in auto support ticketing system
Open Unlimited Tags in auto support ticketing system
Open Unlimited Custom Priorities in auto support ticketing system
Open Unlimited Channels in auto support ticketing system
Open Unlimited Custom Statuses and Labels in auto support ticketing system
Open Attachments in auto support ticketing system
Open Attach multiple files to tickets in auto support ticketing system
Open Control which fiile extensions are allowed for uploads in auto support ticketing system
Control the large file size allowed for users for uploads
Drag and Drop files facility for upload
Paste graphical images from clipboard to create a new files for upload
Store required files in most cloud services
E-Commerce facility
Synchronize the product lists between Auto Support and Woo Commerce
Synchronize product lists between Auto Support and Easy digital downloads
Validate even licenses before tickets can be submitted
Allow users to open problem tickets directly from Woo Commerce
Allow users to open problem tickets directly from Easy Digital Downloads
Agents can view the key order and custom e-commerce facility status directly in the ticket
Email Piping
General Setting
Email piping type : IMAP /Gmail. Description: You can use POP value in IMAP fields
Ignore emails having these words in subject : Add one pattern per line. You can use patterns like xsx,xxz, abc,xxz* etc.
Allowed User Emails : Registered user only / Anyone
Cron Execution Time: 1/2/3 etc Minute(s)
Email Body : Set whether you want to accept email as text or html format. We recommend using text format to parse exact reply from sender. If you wish to use html format, it will load full html content along with email history (we stripe css and javascript in html for safety).
Debug Mode : Disable / Enable. Description- It is not safe to keep debug mode enabled all the time, your gmail messeges can be exposed to hackers. Enable it only when required.
From email in email notification to customer : Original / Default. Description- If set Original, email address to which customer sent an email originally will be used as From email in an email notification to customer for the ticket created. e.g. You have piping set for [email protected] and forwarded all incoming emails from [email protected], [email protected], etc. to support@ autogarment.com to create ticket. In case, user sent an email to sales@ autogarment.com he will receive an email notificatification from sales@ autogarment.com instead of default set in email notification setting.
Modify Php.ini (SMTP)
[mail function]
; For Win32 only.
; http://php.net/smtp
SMTP=202.86.43.12 ; (By default it was SMTP=localserver😉
http://php.net/smtp-port
smtp_port=25
Modify Php.ini Incoming
extension=gettext (By default it was ;extension=gettext )
;extension=gmp
;extension=intl
extension=imap (By default it was ;extension=imap )
;extension=interbase
Add New Rule for Email Piping
Title : HO Email Piping. Description – Title to show in rule list. It will be easier to know what this rule for.
To Address : [email protected]. Description -Please enter the email addresses to match from which email was forworded for piping. One email per line. If this condition matched, no further conditions checked and fields will get applied to ticket.
Has Words: xyz. Description -Please enter words/strings to match in email subject or body text. One string per line. If this condition matched, fields will get applied to ticket regardless of other conditions.
Select Fields Status: Open/ Close/ User Reply etc
Category: Commercial / Fashion etc. Description -Please select category.
From Name: Helpdesk. Description – Emails to send by this name.
From Email : [email protected]. Description -Emails to send from this email.
Reply to: [email protected]. Description -(Optional) When recipients reply to the notification from their inbox, reply will be sent to this email address.
Ignore Emails: xyz@ . Description – Emails will not be sent to these email addresses. New email should begin on new line.
Ticket Notifications
New ticket customer confirmation
Reply ticket notification
Close ticket customer notification
New ticket staff notification
New ticket staff notification Setting
Title : New ticket staff notification. Description -Title to show in notification list. Please make sure title you are entering is not already available in other notifications.
Type: New Ticket / Reply Ticket etc. Description – Select event to send this email.
Email Subject: {ticket_subject}. Description – Subject for email to send.
Email Body: You have received new ticket from {customer_name}!
Below are details of the ticket:
Subject: {ticket_subject}
Description: {ticket_description}
{ticket_url}Description – Body for email to send. Use macros for ticket specific details. Macros will get replaced by its value while sending an email.
Recipients: Select roles who will receive email notifications. Assigned Agent will be none if type is New Ticket. If you want to automate assign agent for new ticket, you can purchase our Assign Agent Rules add-on.
Customer
Assigned Agent
Administrator (all agents)
Agent (all agents)
Additional Recipients: xyz . Description -(Optional) Enter additional recipient email address. One email per line.
Conditions: Select Data for Condition. (Optional) Email will only send when all condition matches.
Email Features of Awesome Support Ticketing System
Users can open tickets by awesome support ticketing system using email
Users and vendors can correspond using awesome support ticketing system only through email
Email can be collected in awesome support ticketing system via POP3 or IMAP connections
Configure email notifications for auto support ticketing system for all ticket events
Allow or deny accounts in auto support ticketing system from re-opening closed tickets by email
Multiple options to control with auto support ticketing system how unrecognized Email accounts are handled
Automatically create new accounts in auto support ticketing system via email
Collect tickets from auto support ticketing system from multiple e-mail inboxes
Use rules to filter auto support ticketing system and route tickets
GDPR And Privacy
Add GDPR related revelations in customer support system upon registration
Track consent in customer support system for up to four items
Create consent items in customer support system that are mandatory or optional
Allow user to remove consent this tracing software for optional items on the front end
Allow admins of ticketing system software to remove consent for optional items in the wp-admin user profile screen
Allow users on ticketing system software to request deletion of ticket data
Integrate deletion request in ticketing system software into the privacy hooks provided WP 4.9.6 and later
Delete tickets or ticketing system software when admins use the WP 4.9.6 (and later) ERASE PERSONAL DATA screens
Allow users to download their ticket data from ticketing system software from the front-end
Allow only admins to export a users ticket data from the wp-admin user profile screen
Audit Trails
Create an audit trail log in best help desk ticketing software for all ticket edits
Create an audit trail log in best help desk ticketing software for all reply edits
Choose two different audit levels in best help desk ticketing software summary and detailed
Select which best help desk ticketing software admin or agent roles can edit tickets and replies
Document Protection
Turn on/off the facility in best help desk ticketing software for end users to delete attachments in tickets
Option to delete all attachments automatically in best customer support software when a ticket is closed
Option to allow users and agents to override in best customer support software the automatic delete-on-close flag
Agent Features
Unlimited Agents: You can create any number of agents in help desk ticketing software so that you can divide your workload of replying tickets.
Set Support Agent
Figure- Set Support Agent
Agents of web based help desk can create tickets on behalf of users
Agents of web based help desk can view only their tickets or view all tickets
Agents of web based help desk can receive ticket replies by email and send replies directly from their email inbox
Multiple agents of web based help desk can work a single ticket or hand-off tickets as needed
Internal private notes between agents, shown directly on web based help desk on the ticket in chronological order
Transfer ticket of web based help desk to another agent or department
Ticket Assignment / Agent Role
Automatically assign tickets to agents
Intelligent algorithms for routing tickets using ticket load – i.e.: the number of tickets each agent has open
Intelligent algorithms of ticketing system software for routing tickets using products
Intelligent algorithms of ticketing system software for routing tickets using departments
Intelligent algorithms ticketing system software for routing tickets using working/non-working status
Agent Productivity
Personal todo lists in ticketing system software for agents
Personal notes in ticketing system software for agents
Add support notes of ticketing system software for clients
Agents or ticketing system software can create and user multiple signatures
Agents of ticketing system software can set a default signature for all replies
Agent Front End
Untrusted agents of simple help desk software can use a basic front-end user interface instead of being granted wp-admin access
Canned Responses
Canned responses in simple help desk software allow one click response to common questions
Allow responses im simple help desk software to be personalized
Default Agent Roll Setting
Please check following conditions:
If tickets are assigned to None and you want assign to other then please go to Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign unassigned and then enable it.
If tickets are already assigned to you and you want to assign to others then please go to Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign assigned me and then enable it.
If tickets are already assigned to other agents and you want to assign to others then please go to Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign assigned other and then you can enable it.
Please make sure you have checked to see “Assign Agent widget” to that agent role. For this, please go to Dashboard > Support > Settings > Open Ticket Widget > Edit Assign Agent widget > Role and check for that role.
To change setting – Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign assigned others etc
View unassigned = Enable Definition: Unassigned ticket list visibility.
View assigned me = Enable Definition: Ticket assigned to user himself. This will also enable private notes.
View assigned others = Disable Definition: Ticket assigned to all other agents. This will also enable private notes.
Delete assigned me = Disable Definition: Ticket assigned to user himself delete capability.
Delete assigned others = Disable Definition: Ticket assigned to all other agents delete capability.
Notifications
Agents receive email alerts from customer service tracking software for new tickets and new replies
Users receive email alerts via customer service tracking software for replies
Team notifications via customer service tracking software via slack
Agent of customer service tracking software and user notifications via SMS and PUSHBULLET
Automatically sign up new support users in customer service tracking software to your mailchimp email list
Send email notifications via customer service tracking software to parties that are not directly related to the ticket – example to admins and managers
Send email notifications via customer service tracking software whenever the ticket status changes
Customize business workflows in customer service tracking software based on notifications
Each ticket in customer service tracking softwarecan have a separate list of email addresses that receive notifications
Each ticket in tech support software can have a separate list of WordPress users that receive notifications
Each agent of tech support software can have a separate list for idendity of email addresses that are CCed on notifications for ticket events
Each customer of tech support software can have a unique separate list of email addresses that are CCed on notifications for ticket events
Core Features of SupportCandy:
GDPR Compatible: This plugin is fully compatible with General Data Protection Regulation- GDPR Law.
Ajax functionality: Almost every functionality in help desk ticketing software is Ajax based so that its operational speed is at its best.
Front-end & Backend interface for help desk ticketing software for agents: There is no need to pay any money to give your agents ability to manage their tickets on front-end. Agent of help desk ticketing software can simply access tickets from same page where users can. Lots of settings iof help desk ticketing software is given to maintain agent view and customer view. For example, agent should see columns which customers should not see, agent filters and customer filters, default order by for agents and customers or help desk ticketing software number of tickets agent & customer can see, etc.
Guest Tickets: Often users do not like to create an account in helpdesk solutions to raise ticket. This is very important feature of helpdesk solutions for many websites where sales comes from answering questions and you may loose potential customers just because some of them do not like to create account. Guest tickets in helpdesk solutions is very powerful tool and most importantly, it is absolutely free.
Responsive Design:
Helpdesk solutions is designed to work on any possible screen size and can customize with CSS files insight plugin so that you can operate anytime, anywhere.
Custom Fields:
Helpdesk solutions comes with 10 in-built custom field types , they can add anymore field here– Text Field, Drop-Down,Radio Button, Checkboxes, Textarea, Date ticket tracking software URL, Email, Number Only, File Attachments, etc.
Custom Fields
Agent Only fields : These are custom fields for agents of ticket tracking software only. It is not available in ticket form but for agents of ticket tracking software , use after ticket has been created.
Private Notes:
It is available for agents and users for tracking software to save private notes to ticket. It can used by internal communication for agents in ticket.
Advanced Filter:
The user of ticket tracking software can filter solved ticket, unsolved ticket, open status, close and almost anything in ticket list with its powerful filter. Any User and agent can save their customized filters so that they are available just one click to apply on ticket list.
Email Notifications: This customer help desk software has email notification templates available for you to customize as per your requirement. You can make use of small tags for ticket specific valuable information that gets replaced dynamically. Also, you can set conditions in customer help desk software (rules) to send email notifications if it is matched. Conditions may include any custom field inside customer help desk software which has options such as status, category, priority; custom fields such as drop-down fields, radio button, Checkbox fields, etc.
SHORTCODES :
[supportcandy] – All In One support features for front-end. Page having this must be selected as support page in general setting of SupportCandy.
[wpsc_create_ticket] – Create ticket form. Can be used as contact form.
EXAMPLES AREAS OF USE :
Helpdesk
Technical Support
Trouble Ticket
Service Request Management
Company, Hotel or Real Estate Service-Desk
Customer Relations
Software Release Lifecycle Management
To-Do List Management
Frequently Asked Questions/Problems
Question: Can I generate multiple ticket using my software?
Ans: Yes
Question: Suppose I am an Agent of this ticketing software, I have seen 10 ticket open/Que. How can I understand which one is my ticket?
Ans:
Question: Suppose I am an Agent of this ticketing software, I have seen 10 ticket is assigned to me, for some reason I am wont available in my desk for 2 days. In this situation How can I solve and close ticket?
Ans:
Question: Can I forward my ticket to other agent?
Ans: Yes
Question: How can I set or change priority low to high or low to medium or vice versa?
Ans:
Question: We have successfully activated all addon of Support Candy that we have purchased from you. Now I would like to request you to send us setup/user/installation manuals to us on both video and documents format.
Ans: Available on support candy official site
Question:
Ans:
Question:
Ans:
Problem: An Agent cannot assign a ticket to other Agent
Problem: When user will create a ticket he is not getting notification
Problem: When a ticket is assigned to an Agent, the assigned Agent is not getting notification
Problem: The users cannot change password
Problem: When a user mail to [email protected], ticket is not generating automatically
Problem: Agent don’t get feedback notification
Extension for HR Department
User will Open Unlimited Query as Tickets, Assign Schedule Task, Query Assign to HR Agents Manually and Automatically, Query Status (Open, Close, Pending etc.), Email Notification to all Agents and Users
Conclusion
We install Customer service software free. We sale customer support software free, We host online ticketsystem over the internet free. Ticketing system software and support candy indicating same meaning.
Cutting Scan Management System can be tread as very good production manufacturing Software. Please contact us for all types of RMG software. For any queries, please Contact Us.
Fabric Manufacturing System
Fabric Costing
Fabric Order Booking
Fabric BOM with Recipe
BOM Consumption and material purchase cost ceiling.
Material purchase (Import \ Local)
Material Planning
Production Planning
Garment Costing
TNA
Garment Order Booking
Garment BOM
BOM Consumption and material purchase cost ceiling.
Material purchase (Import \ Local)
Planning Board
Material Planning
Production Planning (from the fabric manufacturing to garment shipping)
Manufacturing order
Material receipt (Gate Entry GRN)
Quality
Material issue based on the material issue request
Section/Operation wise Garment production tracking (Cutting.Production and finishing, Embroidery, Screen Printing)
Container planning
Export invoice.
Manufacturing order
Fabric production tracking machine wise— Yarn dyeing, Lab Dyeing , Knitting, Bleaching, Washing, Fabric Dyeing, Fabric dewatering, Fabric Printing etc Material receipt with Gate Entry GRN
Quality
Material issue based on the material issue request
Packing
Invoice.
Scanning Process
Step-1 (Print Barcode): First we should print the barcodes on paper.
Step-2 (Cut Barcodes): Then we will cut pieces by pieces above printed bundle cut. After that we will separate it serial wise. If we cut the above printed paper it will be total 10 pieces of barcode sticker.
Step-3 : Pick a barcode for scan by barcode scanner. Please look the image below for one barcode sticker which will be scan
End Step-4 : Now login software as cutting module
Now we will go to Print/Embroidery section if any otherwise we will go directly to sewing production section
This is the operating procedure of Bundle Code Generator have 5 types of operation. All are more less same. To know more please Please contact us by submitting a comment below on Leave a Reply box, Cell# +880 1792525354 or For any queries, please Contact Us.
Fabric Bundle Card Generator Documents
At First we need to understand Spreading Sheet. A Spreading sheet is given below
We sale Garments Textile ERP Software with cheap price for new garments. Auto Garment Management System is developed for Garments/Textile Industries. The system involves Access Control, Supply Chain Management and Financial Management. We sale all Apparel ERP in cheapest price. We are the authorized distributor of all largest software company in Bangladesh. For any queries, please Contact Us.. Cell# +880 1792525354. The system is intended to monitor regular tracking of Order Entry, Purchasing Details and its interrelationship with Expenses and Profit/Loss Calculations. System’s Access Control helps in secure way of handling Business Management. System gives out clear and User-Friendly Reports for Trend and Forecasting Analysis
