Equipment Maintenance Procedure of Production

Equipment Maintenance Procedure of Production

Equipment Maintenance

PURPOSE:

To ensure continuing process capability of Equipment Maintenance

SCOPE :

This procedure applies for suitable maintenance of all production Equipment Maintenance .

DEFINITION :

None

RESPONSIBILITY:

Maintenance Dept. In-charge is responsible to follow this procedure

PROCEDURE:

Preventive Maintenance:

All machines will be overhauled by the maintenance department in every two months of frequency.

The maintenance record will be maintained in Breakdown Maintenance Form

Breakdown Maintenance:

Record of breakdown maintenance will be maintained in Breakdown Maintenance Form

Record of parts replaced due to breakdown or overhauling shall be maintained in Breakdown Maintenance Form

Record of needle replacement shall be maintained in Broken Needle Log

Maintenance Department shall lubricate machine at a frequency of every three months defined in the Machine Oil Change Register.

NAME OF MACHINE

  • Plain Machine (Normal)
  • Plain Machine (Compute0)
  • Vertical Edge Trimmer Machine
  • 2 Needle Machine (Fixed)
  • 4 Thread Overlock
  • 6 Thread Overlock
  • Flat Lock Cylinder Bed
  • Flat Lock Cylinder Bed (Small)
  • Flat Lock Cylinder Bed (Small Siruba)
  • Flat Lock Flat Bed
  • Button Stitch(Computer)
  • Button Hole M/C (Computer)
  • Bar tack Machine(Comp)
  • Shape Tack (Val Co Attach)
  • Feed off the Arm
  • Kansai P.M.D
  • Needle Detector Machine
  • Fusing Machine
  • Heat Transfer Press (Auto)
  • SNAP BUTTON (Auto)
  • Cutting Machine
  • Rip Cutter Machine
  • BAND KNIFE CUTTING M/C
  • End Cutter
  • Re-Coning Machine
  • Vacuum Iron Table
  • Fabric Inspection
  • STRAPING MACHINE
  • Thread Sucker
  • Thread Trimming Machine
  • Air Compressor
  •  Machines per Line
  • of Supervisor per Line
  • of Cutting Table
  • Length and Width of Cutting Table
  • of Cutter & Brand
  • of Iron
  • of Fusing Machine M/C with Model No.
  • of fabric Inspection M/C with Model No.
  • of Metal Detector M/C with Model No:
  • Number of Toilets
  • of Fire Fighting Extinguisher
  • Cutting
  • Sewing
  • Finishing
  • Pressing/ Iron
  • Packing
  • In Line Q.I
  • End Line
  • Finishing Q.I
  • Total Q.C Staff
  • Total S/V
  • Total L/C for Equipment Maintenance
  • Total No. of Fire Fighter
  • Fire Training Certificate Holder
  • of Smoke Detector
  • Fire Hose Pipe
  • of First Aid Box
  • Number of First Aid Person
  • First Aid Certified
  • Drinking Water Tank
  • Capacity of Drinking Water
  • Complain / Suggestion Box
  • Spittoon Box
  • of Fire Exit Route
  • Dining Hall
  • Day Care Centre
  • Clinic with Doctor’s and Paramedics
  • Notice Board
  • Production Lead Time of Normal Garments Production
  • Fabric Transit Time Including Custom Clearance for Imported Fabric.
  • Is Washing Facilities Available?
  • Percentage of Marker Share or Equipment Maintenance
Control of Monitoring and Measuring Equipment

Control of Monitoring and Measuring Equipment

Monitoring and Measuring Equipment

PURPOSE:

To Control of Monitoring and Measuring Equipment and maintain inspection, measuring and test equipment used by the Auto Garments Ltd. to demonstrate the conformance of product to the specified requirements

SCOPE:

This procedure applies to inspection, measuring and test equipment used by Auto Garments Ltd.

RESPONSIBILITY:

Maintenance in-charge is responsible for calibration of inspection, measuring and test equipment.

Quality Control is responsible for ensuring that only calibrated equipments are used for inspection, measuring and test.

Policy for Control of Monitoring and Measuring Equipment

  • Measurement is carried out in a manner that is consistent with the monitoring nd measurement requirements.
  • Measurement and inspection equipment is calibrated at defined interval.
  • Measurement and inspection standards are traceable to national or international standard.
  • Measurement and inspection standards and equipment are identified based on their calibration status.
  • Ensure Safeguard from adjustment that would invalidate measurement results
  • Ensure protection from damage and deterioration during handling,  maintenance and storage.
  • To take appropriate action when it is found that the previous measuring results not to conform to requirements.

Implementation

  • Adequacy of Monitoring And Measuring Equipment:
  • Measurement process shall be identified in measurement specification sheet, Recording forms etc.
  • Quality Control is responsible for selecting an existing piece of instrument or purchasing new instrument having sufficient accuracy.
  • Instrument or standard used to calibrate equipment must have an accuracy better than that of the equipment being calibrated.

Intervals of Calibration

  • Calibration of Monitoring and Measuring Equipment shall be done  at an interval defined in recording form or as recommended by calibration source.
  • Calibration Status Monitoring and measuring standards shall be labeled to indicate calibration status.  calibrated Monitoring and Measuring Equipment and measurement standard shall be identified by “CALIBRATED”  label.
  • The label shall identify the date calibrated (month, day, year), specific
  • Calibration due date and the initial of the person calibrated the  Equipment.
  • Out of Calibration Monitoring and Measuring Equipment or having
  • limitations of their use shall be labeled “DO NOT USE.”
  • When it is impractical to apply a calibration label directly to an
  • Monitoring And Measuring Equipment, the calibration label may be affixed to the equipment container or some other suitable measure may be used to reflect calibration status. Any alternate methods shall  include the identification number.

Calibration Source

  • Monitoring and Measuring equipment and measurement standards hall be calibrated by Bangladesh Standards and Testing Institution   (BSTI) or an approved source whose calibration is traceable to any  national, international or industrial recognized standard.
  • The calibration source shall be responsible for assuring that calibration  is traceable to agencies other than recognized source. The measurement standards used in obtaining their results shall be traceable and with the applied standard through documented objective evidence.

In-House Calibration

  • Calibration shall be performed according to the calibration test method corresponding to the equipment/instrument being
  • Calibrated
  • Storage and Handling
  • Monitoring and Measurement Equipment and measurement standards shall be safeguarded, handled, stored, and transported in a manner   such that the accuracy and fitness for use are maintained.
  • The Maintenance Technician will maintain all records of calibration in Calibration Record . The record shall be maintained for a period for at least 2 year

Review/Check

Quality Control shall assess calibration result every year.

Action

  • Based on the assessment and based on that assessment
  • Quality Control may shortened or lengthened the interval of calibration.
  • Out of Calibration Conditions
  • When a Monitoring and Measuring Equipment is found to be out of calibration, the Manager, Quality Control shall
  • Assess all products manufactured using the defective equipment within the period of last calibration date to
  • date of detection of the defect. This assessment, as well as any further actions as detailed below, shall be recorded.
  • Verify if the out of calibration discrepancy found on the  Monitoring And Measuring Equipment is still within requirements for measuring product specification.This  is acceptable if the out of calibration condition is still within the accuracy required for measuring products.
  • Quality Control is responsible for assessing risk posed by the out-of-calibration condition.  He may involve General Manager at his discretion to evaluate any actions necessary including notifying to buyer for recall.
  • If the products are still within the specification, no further action is required
  • If buyer wants to return the products, Auto Garments will replace the products.
  • If buyer does not require any action to take from Auto Garments side the action part will close from Auto Garments side.

Conclusion

Control of Monitoring and Measuring Equipment- Any Monitoring and Measurement Equipment found to be out of calibration shall be removed from use by the Maintenance Technician  or Manager, Quality Control and shall take appropriate action to re-calibrate.

Free Web Based Customer Service Software with Ticket System

Free Web Based Customer Service Software with Ticket System

Customer Service Software

Customer Service Software is very important for all corporate and small office. This Customer Support Software is used in IT Support, HR Support or any other technical support. This software is also used in clothing industry. This ticketsystem software is developed by supportcandy. net.

Arround 3000+ company are using this software. You can buy this softwre direct from support candy site by $0 to $59. We will help you about installing and configuring suppor tcandy.  For any queries, please Contact Us.

Installation Procedure is very smple. You need appoint high skilled programmer. Just contact us we will traing you

How to Create New Ticket

At first user will register and then login according to to Figure-Login and Registration

Figure-Login and Registration
Figure-Login and Registration

Then user will create tickets. A user can create multiple tickets. The user can filter ticket, login, logout in same screen. User can reset filter, auto refress on/off. agent setting etc.

Unlimited Tickets

There is no limit of tickets in help desk ticketing software so user can create huge ticket and that can be created in free version. See Figure-List of  New Ticket

Create New Ticket
Create New Ticket

How to Create New Ticket

Ticket Form: Customizable ticket form of ticket tracking software allows you design your ticket without sorting form as per your requirement. You can even add extra information with column in ticket tracking software about any field to explain more about the ticket field to the users.

How to Create New Ticket 
How to Create New Ticket

Type your Subject here in short
Type your description here in detail. You can modify your text here. You can bold, link, italic and others from here

File Attachments:

Files can not only be attached to description of ticket of helpdesk solutions but also you can define file size and create any number of custom fields to create any new attachment. You can attach screen shot or image below if you have. Attachment max filesize(MB): 1/2/3/4 . Description -Maximum attachment size of file to be able to attach for attachment fields.

General Settings

  • Support Page: Select page in which shortcode is inserted. Create a page with shortcode [supportcandy] if not created yet. Fullwidth page template is recommended.
  • Default ticket status: Open / Close/ Reply. It should open by default. Description: This status will get applied for newly created ticket.
  • Default ticket category: Garments/Textile/etc  Description- This category will get applied for newly created ticket.
  • Default ticket priority: Law/Medium/High. Description: This priority will get applied for newly created ticket.
  • Ticket status after customer reply: User Reply/ Open/ Close etc. Description -This status will be applied to the ticket if customer post reply in ticket. ‘Default’ will not change status of the ticket in this case.
  • Ticket status after agent reply: Helpdesk Reply/ Open/ Closed etc. Description- This status will be applied to the ticket if agent or any support staff post reply in ticket. ‘Default’ will not change status of the ticket in this case.
  • Close ticket status: Helpdesk Reply/ Open/ Closed etc. Description – Status to apply if ‘Close Ticket’ button clicked for a ticket.
  • Allow customer to close ticket: Yes/No. Description -Enables ‘Close Ticket’ button for customer inside open ticket screen.
  • Reply form position: Top/Bottom. Description -Reply form position in open ticket page. ‘Top’ will load reply form above ticket threads and ticket threads will load in decending order. Whereas, ‘Bottom’ will load reply form below ticket thread and threads loaded in acending order.
  • Calender date format: dd/mm/yy etc.Description -This format will be applicable for input date fields (datepicker) for SupportCandy.
  • Ticket Alice in Email Notification Subject:  Description -Label to represent ticket in email notification subject etc e.g. You may want to use this as a bug tracking then you can label it like issue #123, bug #132 etc. So that it should be show in issue #123 or Bug #123. Please note this will only work in email subject. If you want to change all places, you will need to translate .pot
  • Allow guest ticket: Yes/No. Description -Enables guest ticket facility. Guest will able to create ticket without needing them to have an user account on website. They can create ticket using their name and email address.
  • Allow rich text editor for guest ticket : Enable / Disable .Description -If enabled guest will be able to use rich text editor.
  • Reply to Closed Tickets : Allowed / Not Allowed. Description -Applicable for customer only.
  • Default Login WP/ Candy etc. Description -Default Login on support page.
  • User Registration: Enable / Disable. Description -User Registration Method

General Features

  • Open Unlimited Tickets in auto support ticketing system
  • Open Unlimited Agents in auto support ticketing system
  • Open Unlimited Users in auto support ticketing system
  • Open Unlimited Products in auto support ticketing system
  • Open Unlimited Departments in auto support ticketing system
  • Open Unlimited Tags in auto support ticketing system
  • Open Unlimited Custom Priorities in auto support ticketing system
  • Open Unlimited Channels in auto support ticketing system
  • Open Unlimited Custom Statuses and Labels in auto support ticketing system
  • Open Attachments in auto support ticketing system
  • Open Attach multiple files to tickets in auto support ticketing system
  • Open Control which fiile extensions are allowed for uploads in auto support ticketing system
  • Control the large file size allowed for users for uploads
  • Drag and Drop files facility for upload
  • Paste graphical  images from clipboard to create a new files for upload
  • Store required files in most cloud services

E-Commerce facility

  • Synchronize the product lists between Auto Support and Woo Commerce
  • Synchronize product lists between Auto Support and Easy digital downloads
  • Validate even licenses before tickets can be submitted
  • Allow users to open problem tickets directly from Woo Commerce
  • Allow users to open problem tickets directly from Easy Digital Downloads
  • Agents can view the key order and custom e-commerce facility status directly in the ticket

Email Piping

General Setting

  • Email piping type : IMAP /Gmail. Description: You can use POP value in IMAP fields
  • Email Address / Email Username: mashiur / [email protected]
  • Email Password: *************
  • Encryption: SSL / None
  • Incoming Mail Server: e.g. 203.33.34.54
  • Port : 993/ 564 etc

Other Setting for Email Piping

  • Block Emails: Add one email per line. You can insert email pattern like [email protected], [email protected], etc.
  • Ignore emails having these words in subject : Add one pattern per line. You can use patterns like xsx,xxz, abc,xxz* etc.
  • Allowed User Emails : Registered user only / Anyone
  • Cron Execution Time: 1/2/3 etc Minute(s)
  • Email Body : Set whether you want to accept email as text or html format. We recommend using text format to parse exact reply from sender. If you wish to use html format, it will load full html content along with email history (we stripe css and javascript in html for safety).
  • Debug Mode : Disable / Enable. Description- It is not safe to keep debug mode enabled all the time, your gmail messeges can be exposed to hackers. Enable it only when required.
  • From email in email notification to customer : Original / Default. Description- If set Original, email address to which customer sent an email originally will be used as From email in an email notification to customer for the ticket created. e.g. You have piping set for [email protected] and forwarded all incoming emails from [email protected], [email protected], etc. to support@ autogarment.com to create ticket. In case, user sent an email to sales@ autogarment.com he will receive an email notificatification from sales@ autogarment.com instead of default set in email notification setting.

Modify Php.ini (SMTP)

  • [mail function]
  • ; For Win32 only.
  • ; http://php.net/smtp
  • SMTP=202.86.43.12 ; (By default it was SMTP=localserver😉
  • http://php.net/smtp-port
  • smtp_port=25

Modify Php.ini Incoming

  • extension=gettext (By default it was ;extension=gettext )
  • ;extension=gmp
  • ;extension=intl
  • extension=imap  (By default it was ;extension=imap )
  • ;extension=interbase

Add New Rule for Email Piping

  • Title : HO Email Piping. Description – Title to show in rule list. It will be easier to know what this rule for.
  • To Address : [email protected]. Description -Please enter the email addresses to match from which email was forworded for piping. One email per line. If this condition matched, no further conditions checked and fields will get applied to ticket.
  • Has Words: xyz. Description -Please enter words/strings to match in email subject or body text. One string per line. If this condition matched, fields will get applied to ticket regardless of other conditions.
  • Select Fields Status: Open/ Close/ User Reply etc
  • Category: Commercial / Fashion etc. Description -Please select category.
  • Priority: Law/ Medium/ High. Description -Please select priority.
  • Ticket Type: Problem /Change / Requirement etc
  • Department: HR/ Payroll/ Accounts etc
  • Ticket Description: Text
  • Subject: Text

Email Notifications

  • From Name: Helpdesk. Description – Emails to send by this name.
  • From Email : [email protected]. Description -Emails to send from this email.
  • Reply to: [email protected]. Description -(Optional) When recipients reply to the notification from their inbox, reply will be sent to this email address.
  • Ignore Emails: xyz@ . Description – Emails will not be sent to these email addresses. New email should begin on new line.

Ticket Notifications

  • New ticket customer confirmation
  • Reply ticket notification
  • Close ticket customer notification
  • New ticket staff notification

New ticket staff notification Setting

Title : New ticket staff notification. Description -Title to show in notification list. Please make sure title you are entering is not already available in other notifications.

Type: New Ticket / Reply Ticket etc. Description – Select event to send this email.

Email Subject: {ticket_subject}.  Description – Subject for email to send.

Email Body: You have received new ticket from {customer_name}!

Below are details of the ticket:

Subject: {ticket_subject}

Description: {ticket_description}

{ticket_url}Description – Body for email to send. Use macros for ticket specific details. Macros will get replaced by its value while sending an email.

Recipients: Select roles who will receive email notifications. Assigned Agent will be none if type is New Ticket. If you want to automate assign agent for new ticket, you can purchase our Assign Agent Rules add-on.

Customer

Assigned Agent

Administrator (all agents)

Agent (all agents)

Additional Recipients: xyz . Description -(Optional) Enter additional recipient email address. One email per line.

Conditions: Select Data for Condition. (Optional) Email will only send when all condition matches.

Email Features of Awesome Support Ticketing System

  • Users can open tickets by awesome support ticketing system using email
  • Users and vendors can correspond using awesome support ticketing system only through email
  • Email can be collected in awesome support ticketing system via POP3 or IMAP connections
  • Configure email notifications for auto support ticketing system for all ticket events
  • Allow or deny accounts in auto support ticketing system from re-opening closed tickets by email
  • Multiple options to control with auto support ticketing system how unrecognized Email accounts are handled
  • Automatically create new accounts in auto support ticketing system via email
  • Collect tickets from auto support ticketing system from multiple e-mail inboxes
  • Use rules to filter auto support ticketing system and route tickets

GDPR And Privacy

  • Add GDPR related revelations in customer support system upon registration
  • Track consent in customer support system for up to four items
  • Create consent items in customer support system that are mandatory or optional
  • Allow user to remove consent this tracing software for optional items on the front end
  • Allow admins of ticketing system software to remove consent for optional items in the wp-admin user profile screen
  • Allow users on ticketing system software to request deletion of ticket data
  • Integrate deletion request in ticketing system software into the privacy hooks provided WP 4.9.6 and later
  • Delete tickets or ticketing system software when admins use the WP 4.9.6 (and later) ERASE PERSONAL DATA screens
  • Allow users to download their ticket data from ticketing system software from the front-end
  • Allow only admins to export a users ticket data from the wp-admin user profile screen

Audit Trails

  • Create an audit trail log in best help desk ticketing software for all ticket edits
  • Create an audit trail log in best help desk ticketing software for all reply edits
  • Choose two different audit levels in best help desk ticketing software summary and detailed
  • Select which best help desk ticketing software admin or agent roles can edit tickets and replies

Document Protection

  • Turn on/off the facility in best help desk ticketing software for end users to delete attachments in tickets
  • Option to delete all attachments automatically in best customer support software when a ticket is closed
  • Option to allow users and agents to override in best customer support software the automatic delete-on-close flag

Agent Features

Unlimited Agents: You can create any number of agents in help desk ticketing software so that you can divide your workload of replying tickets.

Set Support Agent

Set Support Agent 
Figure- Set Support Agent
  • Agents of web based help desk can create tickets on behalf of users
  • Agents of web based help desk can view only their tickets or view all tickets
  • Agents of web based help desk can receive ticket replies by email and send replies directly from their email inbox
  • Multiple agents of web based help desk can work a single ticket or hand-off tickets as needed
  • Internal private notes between agents, shown directly on web based help desk on the ticket in chronological order
  • Transfer ticket of web based help desk to another agent or department

Ticket Assignment / Agent Role

  • Automatically assign tickets to agents
  • Intelligent algorithms for routing tickets using ticket load – i.e.: the number of tickets each agent has open
  • Intelligent algorithms of ticketing system software for routing tickets using products
  • Intelligent algorithms of ticketing system software for routing tickets using departments
  • Intelligent algorithms ticketing system software for routing tickets using working/non-working status

Agent Productivity

  • Personal todo lists in ticketing system software for agents
  • Personal notes in ticketing system software for agents
  • Add support notes of ticketing system software for clients
  • Agents or ticketing system software can create and user multiple signatures
  • Agents of ticketing system software can set a default signature for all replies

Agent Front End

  • Untrusted agents of simple help desk software can use a basic front-end user interface instead of being granted wp-admin access

Canned Responses

  • Canned responses in simple help desk software allow one click response to common questions
  • Allow responses im simple help desk software to be personalized

Default Agent Roll Setting

Please check following conditions:

If tickets are assigned to None and you want assign to other then please go to Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign unassigned and then enable it.

If tickets are already assigned to you and you want to assign to others then please go to Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign assigned me and then enable it.

If tickets are already assigned to other agents and you want to assign to others then please go to Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign assigned other and then you can enable it.

Please make sure you have checked to see “Assign Agent widget” to that agent role. For this, please go to Dashboard > Support > Settings > Open Ticket Widget > Edit Assign Agent widget > Role and check for that role.

To change setting – Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign assigned others etc

  • View unassigned = Enable Definition: Unassigned ticket list visibility.
  • View assigned me = Enable Definition: Ticket assigned to user himself. This will also enable private notes.
  • View assigned others = Disable Definition: Ticket assigned to all other agents. This will also enable private notes.
  • Assign unassigned = Enable Definition: Unassigned ticket assign agent capability.
  • Assign assigned me = Enable Definition: Ticket assigned to user himself further assign capability.
  • Assign assigned others = Disable Definition: Ticket assigned to all other agents further assign capability.
  • Reply unassigned = Disable Definition: Unassigned ticket reply capability.
  • Reply assigned me = Enable Definition: Ticket assigned to user himself reply capability.
  • Reply assigned others = Disable Definition: Ticket assigned to all other agents reply capability.
  • Change status unassigned = Disable Definition: Unassigned ticket status change capability.
  • Change status assigned me = Enable Definition: Ticket assigned to user himself change ticket status capability.
  • Change status assigned others = Disable Definition: Ticket assigned to all other agents change ticket status capability.
  • Change ticket fields unassigned  = Disable Definition: Unassigned change ticket fields capability.
  • Change ticket fields assigned me = Enable Definition: Ticket assigned to user himself change ticket fields capability.
  • Change ticket fields assigned others  = Disable Definition: Ticket assigned to all other agents change ticket fields capability.
  • Change agentonly fields unassigned  = Disable Definition: Unassigned change agentonly fields capability.
  • Change agentonly fields assigned me = Enable Definition: Ticket assigned to user himself change agentonly fields capability.
  • Change agentonly fields assigned others  = Disable Definition: Ticket assigned to all other agents change agentonly fields capability.
  • Change Raised By unassigned = Disable Definition: Unassigned ticket change raised by capability.
  • Change Raised By assigned me = Disable Definition: Ticket assigned to user himself change Raised By capability.
  • Change Raised By assigned others = Disable Definition: Ticket assigned to all other agents change Raised By capability.
  • Delete unassigned = Disable Definition: Delete unassigned ticket capability.
  • Delete assigned me = Disable Definition: Ticket assigned to user himself delete capability.
  • Delete assigned others = Disable Definition: Ticket assigned to all other agents delete capability.

Notifications

  • Agents receive email alerts from customer service tracking software for new tickets and new replies
  • Users receive email alerts via customer service tracking software for replies
  • Team notifications via customer service tracking software via slack
  • Agent of customer service tracking software and user notifications via SMS and PUSHBULLET
  • Automatically sign up new support users in customer service tracking software to your mailchimp email list
  • Send email notifications via customer service tracking software to parties that are not directly related to the ticket – example to admins and managers
  • Send email notifications via customer service tracking software whenever the ticket status changes
  • Customize business workflows in customer service tracking software based on notifications
  • Each ticket in customer service tracking softwarecan have a separate list of email addresses  that receive notifications
  • Each ticket in tech support software can have a separate list of WordPress users  that receive notifications
  • Each agent of tech support software can have a separate list for idendity of email addresses that are CCed on notifications for ticket events
  • Each customer  of tech support software can have a unique separate list of email addresses that are CCed on notifications for ticket events

Core Features of SupportCandy:

GDPR Compatible: This plugin is fully compatible with General Data Protection Regulation- GDPR Law.

Ajax functionality: Almost every functionality in help desk ticketing software is Ajax based so that its operational speed is at its best.

Front-end & Backend interface for help desk ticketing software for agents: There is no need to pay any money to give your agents ability to manage their tickets on front-end. Agent of help desk ticketing software can simply access tickets from same page where users can. Lots of settings iof help desk ticketing software is given to maintain agent view and customer view. For example, agent should see columns which customers should not see, agent filters and customer filters, default order by for agents and customers or help desk ticketing software number of tickets agent & customer can see, etc.

Guest Tickets: Often users do not like to create an account in helpdesk solutions to raise ticket. This is very important feature of helpdesk solutions for many websites where sales comes from answering questions and you may loose potential customers just because some of them do not like to create account. Guest tickets in helpdesk solutions is very powerful tool and most importantly, it is absolutely free.

Responsive Design:

Helpdesk solutions is designed to work on any possible screen size and can customize with CSS files insight plugin so that you can operate anytime, anywhere.

Custom Fields:

Helpdesk solutions comes with 10 in-built custom field types , they can add anymore field here– Text Field, Drop-Down,Radio Button, Checkboxes,  Textarea, Date ticket tracking software URL, Email, Number Only, File Attachments, etc.

Custom Fields
Custom Fields

Agent Only fields : These are custom fields for agents of ticket tracking software only. It is not available in ticket form but for agents of ticket tracking software , use after ticket has been created.

Private Notes:

It is available for agents and users for tracking software to save private notes to ticket. It can used by internal communication for agents in ticket.

Advanced Filter:

The user of ticket tracking software can filter solved ticket, unsolved ticket, open status, close and almost anything in ticket list with its powerful filter. Any User and agent can save their customized filters so that they are available just one click to apply on ticket list.

Email Notifications: This customer help desk software has email notification templates available for you to customize as per your requirement. You can make use of small tags for ticket specific valuable information that gets replaced dynamically. Also, you can set conditions in customer help desk software (rules) to send email notifications if it is matched. Conditions may include any custom field inside customer help desk software which has options such as status, category, priority; custom fields such as drop-down fields, radio button, Checkbox fields, etc.

SHORTCODES :

[supportcandy] – All In One support features for front-end. Page having this must be selected as support page in general setting of SupportCandy.

[wpsc_create_ticket] – Create ticket form. Can be used as contact form.

EXAMPLES AREAS OF USE :

  • Helpdesk
  • Technical Support
  • Trouble Ticket
  • Service Request Management
  • Company, Hotel or Real Estate Service-Desk
  • Customer Relations
  • Software Release Lifecycle Management
  • To-Do List Management

Frequently Asked Questions/Problems

Question: Can I generate multiple ticket using my software?

Ans: Yes

Question: Suppose I am an Agent of this ticketing software, I have seen 10 ticket open/Que. How can I understand which one is my ticket?

Ans:

Question:  Suppose I am an Agent of this ticketing software, I have seen 10 ticket is assigned to me, for some reason I am wont available in my desk for 2 days. In this situation How can I solve and close ticket?

Ans:

Question: Can I forward my ticket to other agent?

Ans: Yes

Question: How can I set or change priority low to high or low to medium or vice versa?

Ans:

Question: We have successfully activated all addon of Support Candy that we have purchased from you. Now I would like to request you to send us setup/user/installation manuals to us on both video and documents format.

Ans: Available on support candy official site

Question:

Ans:

Question:

Ans:

Problem: An Agent cannot assign a ticket to other Agent

Problem: When user will create a ticket he is not getting notification

Problem: When a ticket is assigned to an Agent, the assigned Agent is not getting notification

Problem: The users cannot change password

Problem: When a user mail to [email protected], ticket is not generating automatically

Problem: Agent don’t get feedback notification

Extension for HR Department

User will Open Unlimited Query as Tickets, Assign Schedule Task, Query Assign to HR Agents Manually and Automatically, Query Status (Open, Close, Pending etc.), Email Notification to all Agents and Users

Conclusion

We install Customer service software free. We sale customer support software free, We host online ticketsystem over the internet free. Ticketing system software and support candy indicating same meaning.

Trainee Electrical Maintenance Engineer

Trainee Electrical Maintenance Engineer

Trainee Electrical Maintenance Engineer

Position and placement: Your position will be considered As “Trainee Maintenance Engineer (Electrical)” of Auto Garments Ltd(Shawghat, Bhulta, Rupganj, Narayanganj). He is also treat as Industrial Engineer

Transfer: Your job is fully transferable to any place of Bangladesh in the course of performing your duties and responsibilities as desired by the Management for the greater interest of the company.

Joining: You are requested to join on or before 01 February, 2018.

Working duration: You are expected to work out of your normal hours from Saturday to Thursday in a week where normal hours are mentioned as from 08:00 AM to 08:00 PM/08:00 PM to 08:00 AM (including one hour lunch/Dinner time). The company reserves the right to change above mentioned working hours and days

Probation Period: You will be on Probation for a period of six months from the date of joining. During the probation period, your service may be terminated with one month written notice; similarly you may also resign with one month written notice. After completion of your probation period, you will be confirmed with written notice as a permanent employee of the company.

Your employment with the company will depend on your interest as well as satisfactory completion of your probation period.

Salary per Month: Your gross salary will be paid to you BDT 100,000.00 thousands per month which will be divided in various elements e.g. Basic, House rent, Medical allowance, Food allowance, Transport. Income Taxes and all others deductions as may by applicable shall be deducted by the company from your salary.

Leave Procedure: You will be entitled to enjoy ten days casual leave, fourteen days sick leave, eleven days festival leave and after completions of one year service you will be entitled to enjoy one day earn leave per eighteen working days all are with pay. During your probation period, you will be entitled to enjoy leave as per company approved policy.

Bonus, Compensation & Benefit: You will be eligible to receive festival bonus. Currently, such bonus will be paid to you as per company policy.

You will also be entitled to others compensation and benefits packages as per the company’s service rules and regulations in force from time to time.

Please note that individual salary and any information related to salary and benefits are confidential and must be strictly handled against unauthorized disclosure.

You shall not either during or after your employment with the company divulge or disclose any confidential information belonging to the company or to any of its customers or competitors which might have come to your knowledge during your employment with the company.

Notwithstanding any other provisions of this letter of appointment, your appointment will automatically be terminated if the company is abolished or closes business in Bangladesh.

You will keep the Company informed of any change in your residential address that may happen during the course of employment of your service with the company.

Any balance of advance or loan taken by you from the Company, shall be fully recovered from your salary and any other legal dues at the time of you’re leaving the services of the Company.

Disciplinary Practice: Company reserves the right to proceed with legal and other action in case of serious irregularities or misconduct including financial and other related matters in accordance company policy.

While you are in employment of the company, you may be given or handed over company’s property and / or equipment for official use and you shall take care of them including their upkeep. On cessation of employment with the Company, you shall return all documents, books, papers relating to the affairs of the Company and purchased with the Company’s money, which may have come to you, and also any property of the Company in your possession.

Obligation of confidence: You may during the course of your employment have access to or become acquainted with information, which may be designated by the company as confidential or reasonably be regarded as a trade secret (the confidential information).

The confidential information may include (without limitation) any document or information marked as confidential and any other information which you may receive or develop in the course of your employment, which is not publicly available and relates to the business, operations, finance, legal affairs and other conditions of the company or its associated companies and other matters not readily available to persons not connected with the company or associated companies ether at all or without a significant expenditure of labor, skill or money.

You shall agree, both during & after your employment, to maintain the confidentiality of the Confidential Information and to take responsible steps to prevent its unauthorized disclosure to or use by any other person or entity. You shall also agree not to use, both during & after employment the Confidential Information for any purpose other than for the benefit of the Company as determined by the management.

Termination/Resign of Services: After confirmation if you wish to terminate your employment, you will be required to give two months of prior written notice or pay in lieu thereof; similarly the company can terminate you with two months of prior written notice or pay in lieu thereof.

Acceptance: Please signify your acceptance of the above terms and condition of your employment in the company by signing on the acceptance mentioned bellow. Your other terms and conditions of service will be on accordance with company regulations, which may be altered by the company from time to time.

All other terms and conditions of your appointment will be governed by the standing rules of the company.

Enclosed please find a duplicate copy of Probationary Appointment that should be returned to the office duly signed,

You  are  requested  to  return  the  enclosed  copy  duly  signed  confirming that the above terms and conditions are acceptable to you.

Hope  that  this  will  be  the  beginning  of a  long  and  successful  career  with  us.

Appointment as a General Manager GM Marketing & Sourcing

Appointment as a General Manager GM Marketing & Sourcing

General Manager GM Marketing & Sourcing

With  reference to  your  interview  at  our  office,  we are  pleased  to  appoint you as a General Manager (GM), Marketing & Sourcing with effect from 2nd  April 2016. He should have knowledge about Apparel Merchandising 

As a General Manager (GM), Marketing & Sourcing department you will be responsible to set up Merchandising department well, Buyer handling, facing technical audit, team work building between all others section / department etc. and shall be reporting to the Managing Director, at the Company site.

Other terms of the employment will be as follows:

Probation

Your probation period will be for 6 months. During this period, your service may be terminated at any time without giving any notice whatsoever. Depending on your performance, your service may either be confirmed or the probation period may be extended, at the end of this 06 months’ probation period.

During the period you are on probation you will not be entitled to any leave except on account of sickness.

After confirmation, in case Company intends to terminate your service or you desire to leave the Company, clear 30 (Thirty) days’ notice or one month’s pay in lieu thereof from either side, as the case may be, will be required to be given.

Fringes:

2 (Two) festival allowances will be paid to annually each equivalent to one month’s basic salary as per our Company Policy.

Lunch or allowance in lieu of, will be provided during office hours.

Income tax:

All taxes, if any, on your income will be paid/maintain with your own responsibility.

Casual, Medical and Earn Leave, Separation from Company

Your leave will be guided by the Staff manual of the company, prepared in accordance with the Labor Law, Labor Rules and other industrial relation conventions.

Office hours:

You will observe normal hours of work applicable to the office. You may need to spend additional hours as may be necessary for the efficient discharge of your work.

Others terms & Condition:

It is an expressed condition of this contract that you will not pass on, disclose to or discuss with any unauthorized person either during your employment with the Company or after cessation of employment  any information, incident or document concerning the Company’s business, agreements, finances, planning, manuals etc. or staff salaries. Failure to observe this condition will be construed as breach of trust and can warrant your dismissal and/or make you liable to such action as deemed appropriate under law.

You will not engage yourself directly or indirectly in any business other than that of this Company and you should regard the affairs of the Company strictly

Your service with the Company will be governed by the Company’s Service Rules now in existence or to be framed/ amended in future.

Changes:

All regulation, policies, procedures to in your letter of appointment is those currently in force and they may be changes at company’s discretion. You will be however notified of these changes as and when they take place.

If the terms of this offer are acceptable to you, please sign and return the duplicate of this letter as a token of your acceptance and advise by return the date from which you will be able to commence your employment with us.

Yours faithfully,

GM Marketing