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?100% safe, read-only recovery process.
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The single-user download edition of 321Soft Data Recovery for Mac
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About 321Soft:
321Soft Studio is a leading data recovery software developer founded in 2008. The tools developed by 321Soft are used in more than 130 countries and has helped many of the largest businesses to recover their important data successfully. It has a dedicated R&D wing that comes up with cutting-edge technology. All software program are extensively tested at the beta stage, and the company proactively keeps expanding support for new OS versions on a regular basis. For more details, please visit:
Media Only Contact:
Company: 321Soft Studio
Contact: Tony Huang
Address: Shenzhen, China
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Virtual Mastercard covers the areas of Credit Assessment, Card production, Merchant acquisition and settlements, Customer Statement and Payment, Customer Service and Collections. The SOPs provide the flowcharts, the segregation of duties for the processes, the process descriptions, Risks and control points and Self–Audit checklist. In these increasingly competitive times, the bank’s process efficiencies and controls would help bring in operational cost savings and better customer service. We sale all types of Clothing Software
It is important to leverage technology by means of integration of Credit Card system and the Core Banking system, bringing in seamless process integration across the geographical locations and customer touch-points. This would reduce errors due to repeated data entry and free-up valuable time from personnel’s daily routine enabling them to do value-added jobs.
Master Card
The branches too should be increasingly used for their reach to tap and serve customers for their credit card needs. An integrated technological platform would help do that.
While Credit Cards provide the major growth impetus going forward, it is important that due safeguards are taken against Frauds in the market. This is possible when structured and sufficient volumes of data are collected over a due course of time. These data could be analyzed and predictive models could be developed for analyzing cardholder behaviour and the transactions incurred.
These SOPs are a beginning towards that larger goal.
PROCESS DESCRIPTION
Card Issuance
1. Request for Issuance of Credit Card:
Receive the request for issuance of Credit Card. The request could come either by
Customer in person
Telephone call
Through the branch
From an outsourced entity/agent
The Credit Card Officer receives the request.
2. Fill the Credit Card application
The officer provides the customer with the Credit Card application form for filling it up. Among other details the following are filled up.
Specify the type of credit card applied for : Virtual Mastercard or Visa (local/international)
Name and address of the Applicant, Telephone contact details ( mobile and land line),
Marital status
Employment/business details
Ownership of car, house
Income & Expenditure Statement
Residence details (including period of stay and nature of residence)
Amount of loans outstanding, monthly outgo on the loans. This is an important piece of information for assessing the applicant’s ability to repay credit purchases. The debt burden ratio should be taken into account for assessments.
If joint-account is being applied for, information concerning the co-applicant should be sought separately.
The Application form should voluntarily disclose the Annual Percentage Rate (APR), Finance charges, etc charged by Bank to the customer.
3. Check the Credit Card application
The Credit Card officer checks the Credit Card for any discrepancies / incomplete information.
4. Capture the data in the system
Maker captures the mandatory details from the Credit Card application into the system. Going forward, the Credit Card division should develop the Credit Card customer database as and when required. The Credit Card business could serve as an initial latch to the customer and hence Customer Relationship Management could be practiced from the database.
5. Perform preliminary screening of the application
The Maker makes preliminary screening of the application and either recommends for Contact Point Verification (CPV) or rejects the application. The preliminary screening rejection could be because the applicant’s source of income is too volatile to be creditworthy. If the applicant’s name exists in the Negative List of the bank, the applicant is rejected.
If the applicant passes through the preliminary screening, his application is put through the Contact Point Verification (CPV).
6. Authorize CPV
CPV checks the correctness of address(es). Based on the data entered, the system would give a score on the credit worthiness of the applicant. Maker will make note of the credit score. Maker would add his comments on credit worthiness based on the score and his judgement (through the matrix), initial the application and handover the same to checker for verification and authorisation.
7. Check for the validity of CPV
The results of the CPV are verified for about 25-30% of the applications on a random basis.
8. Recommend a credit limit for the customer
The Credit issuing officer would run the credit limit assessment logic in the system based on the details entered about monthly income, current debt, length of residence, home ownership, etc. The system would match as closely possible the application characteristics with a profile in the scoring table. The system would recommend a credit limit for the applicant. The application is then sent for approval to the competent authority for approval.
9. Authorise the recommendation on the applicant
Checker will check the application and verify the details captured in the system. He would comment on the recommendation for credit card issuance.
He will then initial the application as confirmation of his having checked and authorised the issuance of credit card with the assigned credit limit and handover the application back to the Maker for record keeping. If the Checker rejects the issuance of Credit Card, he would make suitable comments on the application and then hand over to the Maker for record keeping. The applicant is informed about the acceptance / rejection of the application for Credit Card. The reasons for rejection are clearly stated in the rejection letter. The system is updated accordingly.
10. Authorise the setting up of the Credit Card account
The Checker gives the necessary authorization to issue credit card to the customer.
Operations
The credit card production area is the most secure and most administratively controlled area in the Credit card operation, because a stole card is worth more than money. It is isolated from other areas of operation and access is strictly restricted to authorized personnel. A great deal of effort is involved in the production of bank credit cards. Customer service, security and cost controls, adherence to specifications in the operating regulations of Master Card/Visa and other requirements must be met. A proficient credit card production function generally goes unheralded, while an error-prone operation can do lasting damage to a bank’s reputation for customer service. Accuracy, efficiency and security should be the hallmarks of any card production operation.
1. Allocate Card number to the new customer
The customer details which are already logged in the system are retrieved and a card number allotted to the customer in the system. The card number is allotted from the inventory of card numbers shown as ‘Available’ in the system. The card numbers are generated need based for Virtual Mastercard and Visa. This serves as an inventory for the card numbers to be assigned to the new cards issued.
2. Mark ‘Allocated’ in the system against the Card number allocated to the new customer
For the card number allocated to the customer, mark ‘Allocated’ against the card number in the system and do not display this under the list of available card numbers.
3. Generate embossing file
The base run is done in the system. This generates the embossing file. The account is also created in this base run. The embossing file is generated based on the product type and features – Visa, Master Card, Classic, Gold, Local, International, etc. The encoding file is also generated along with the embossing file.
4. Procure a card from the Custodian
The operations executive makes a request in the system to procure a card from the working custodian. The cards are stored in a vault under custody and some cards are stored in the working custody. The working custodian issues the card and updates the system accordingly. Working custodian reconciles the stock of cards issued and the opening and closing stock of cards everyday.
5. Photo print the card
Upload the scanned image of the cardholder in the system. The operations executive places the card in the photo printing machine. The machine prints the photo of the cardholder on the card.
6. Emboss the card
The operations executive places the card in the embossing machine. The machine embosses the card with the cardholder details like name, card number, issue date, expiry date, etc. The card encoding is also done here. The card is now a personalized card with unique information. The card expiry date should be adequately spread over the year across the customer cards so as to minimize the peak production volumes for re-issuance. The format, length, location and specific information placed on the card are described in the operating regulations of Visa and Master Card associations.
7. Check the embossing on the card
An operations personnel different from the personnel who has embossed the card would check that the embossing and the photo on the card are correct and as per the details supplied by the customer.
8. Hand over the card to the Distribution Desk
The operations desk then generates the Card mailer for the customer. The card is put in the Card Carrier form along with the card mailer and the Acknowledgement slip into the packet. Hand over the card packets with the distribution sheet for the day to the Distribution Desk. The system is updated accordingly.
9. Distribute to the Customers
The distribution desk checks the packets for completeness and correctness and seals them. The packets are handed over to the courier agencies for distribution. They are handed over only to the cardholder as ’Strictly Private and Confidential’. The cards not delivered are returned back to the Bank by the courier agency. The customers whose cards have been returned are contacted and their addresses are reconfirmed and resent accordingly. If the card is returned because of incorrect embossing, the card is destroyed and a new card generated and delivered to the customer.
10. Receive Acknowledgement from the Customers
Receive the acknowledgement from the customer and update in the system. The acknowledgement card is then filed in the Customer file.
11. Activate the Card
Upon receipt of the customer acknowledgement, the signature on the acknowledgement slip is verified against the signature in the credit card application. If the signature matches, the card is activated by the operations personnel by unblocking it in the system. Activation can also be done over the phone after verification of the required information.
12. Generate and distribute the PIN
The PIN and the card are not generated at the same time. A few days after the card is distributed the PIN is generated. The PIN is then distributed separately by a courier different from the card courier for security purpose.
The Card production function should adhere to certain performance and quality assurance standards like
Card Turnaround Time : Defines the average number of days from receipt of application to the date cards are mailed
Embossing accuracy: Number of discarded cards should be low
Card Carrier accuracy: Cards packed and addressed should match with the customer supplied details
Card Reissues: The cards should be re-issued timely and before the cards expire so that the customer is not inconvenienced by waiting for a few days between the expiry of a card and the activation of the new card
Cost per Card issued: This should be maintained at minimum levels by controlling wastage, idle time and equipment downtime, etc.
Acquisition
1. Receive the Merchant application
The Merchant acquisition officer pre-screens the merchant based on his business volumes and approaches the merchant. The Merchant application is filled up by the merchant / merchant acquisition officer and the relevant supporting are taken.
2. Evaluate the Merchant application
The Merchant acquisition officer evaluates the merchant application based on the business volumes of the merchant. The merchant is also evaluated based on the Geographical area and the potential sales on cards in the area as per the customer’s card affinity. Verify the MATCH report (Member Alert to Track High Risk Merchant for Master Card) if the prospective merchant is listed as a risky merchant. Recommend for approval / rejection based on the analysis. Get details on merchant evaluation.
3. Authorize the Merchant Acquisition
The Merchant Acquisition manager authorizes the acquisition based on the recommendation from the officer.
4. Make the Embossing file
If the POS terminal at the merchant is manual, Operations generates the embossing file based on the data already entered in the system. A merchant id is given to the merchant that identifies him uniquely.
5. Procure Merchant Plate
In the system, request the working custodian of the merchant plates to issue a merchant plate for embossing. The working custodian issues the merchant plate to the operations executive and updates the system accordingly. The working custodian does a daily reconciliation of the cards while the Vault cards are reconciled monthly.
6. Install the machine at the merchant outlet
Fix the merchant plate inside the manual machine. The machine vendor installs the machine at the merchant outlet. If it were an Electronic machine, it does not require the steps 4, 5, 6. The vendor installs the machine at the merchant outlet. For electronic machine, a merchant masterfile is created that gets updated whenever transactions are done.
Merchant Settlements
1. Customer makes purchase at the Merchant
Customer makes purchase at the merchant outlet. If the merchant has a manual POS machine, then he presses the card under the machine and takes voice authorization from Bank for the customer purchase by telephone. The merchant lists the merchant number, customer card number, card expiry date and amount to the Bank operations personnel for taking authorization.
If the vendor has an electronic machine the merchant swipes the customer card in the machine. The transaction details are automatically updated in the Card system at Bank .
2. Operations gives authorization for Customer purchase
The Operations personnel verify the details from the system. Operations dept. generates an approval code from the system and grants approval for the customer purchase over phone. The merchant documents the approval code in the sale slip.
If it is an Electronic machine, the authorization is automatic. The authorization request reaches the server through telephone number. The request contains card number, amount and expiry date and the merchant id. The request is verified in the system and it sends back to the POS terminal. The POS terminal generates printout of the bill at the merchant outlet.
3. Bank collects and aggregates the merchant sales
If the sale was done in a manual machine, the merchant sends the sales slips to the bank within 2-3 days of the sale. The bank collects and aggregates the sales slips merchant wise and batch wise. Ensure that the sales slips are legible. The data from the sales slips are entered manually into the computer system. If the sale was done in an electronic machine, the system runs the sales processing batch at the end of the day that generates the payables merchant wise.
Sales draft / slip preparation: Prepare the drafts / slips for data capture function. All the drafts in a processing batch are properly matched according to the depositing merchant. Ensure that the batch size is not too big and that the drafts are legible.
Data Capture: The required elements of information are keyed from the individual slip to the computer system. High speed equipment / Optical Character readers could be used for reading the slips automatically.
Data completion: Essentially used in an automated read system where information that could not be read by the system is fed into the system manually to ensure all information has been captured.
Balancing: Because mistakes are made when the amounts are captured from the drafts, this activity resolves and adjusts out-of-balance batches of drafts. All batches must be in balance before the transactions can be passed on.
In this job it is very important to have speed and accuracy. Throughput measures could be established for operators and performance standards met.
4. Bank generates Pay-orders/Pay-slips / credits the merchant accounts
If the sale was done in a manual machine, the merchant wise-transaction details are entered in the Card system. The Card system is integrated with the Core Banking system. The system run is done to generate payables to the merchants after deducting the interchange commission or any other pending charges. The Pay-orders/Pay-slips are automatically generated in the CBS.
If the sale was done using an electronic machine, the system captures the sale transaction details automatically during the authorization step.
The system would have the Pay Option for the respective merchants configured as per the bank and the merchant’s agreement. The options would be to pay by a Pay-slip or a Pay order or to credit the merchant account if it exists with Bank . A system run is performed to generate and print the Pay-slips / Pay-orders or credit merchant account with the amount payable to the respective merchants as had been configured in the system. The payable amount is verified against the sales slips before releasing the payments.
5. Distribute the Pay order / pay slips to the merchants
The Pay slips / Pay Orders generated are distributed to the respective merchants by hand and acknowledgement of receipt is sought.
6. Settlement for merchants using POS terminals of another bank
The acquiring bank sends the claim through Master Card / Visa. Master Card / Visa debits Bank ’s Nostro account and credits the acquiring bank’s account in USD. The acquiring bank pays the merchant in local Taka. Weekly/Fortnightly Virtual Mastercard /Visa reverses the earlier debit and credit on the respective banks after receiving the batch file from Bank . PBL issues local currency cheque to the other bank for the amount. The Service Level Agreement between the Issuer and the Acquiring banks should make clear the terms of settlement and the turnaround time for the same. The banks should gradually move towards a local settlement instead of the USD settlement.
Draft processing is a cost-sensitive area of the bank. The bank must work towards
Draft processing timeliness to reduce float expense from delays in settlement reimbursements
Draft processing accuracy to reduce errors in processing
Draft processing throughput to ensure speed and volume of drafts processed
Customer Billing and Payments
1. Generate Customer Statement
Bank presently operates on 6 billing cycles for the customers. The Operations executive generates the Customer Bill from the system at the end of the billing cycle. The bill is generated for a period with a start date and an end date for a credit card number. If there are late payments and / or interest charges they are calculated automatically by the system and the customer statement is generated.
The customer statement should have the following details among others:
Customer card number
Credit Limit and the available credit limit after the transactions for the period
The billing period
Payment due and the payment due date
Minimum payment due
The transaction details – date, reference number that uniquely identifies the transaction, merchant name, item, value of transaction
Previous balance that was carried forward from the past month’s billing cycle
Amount paid last month
Any credits made to the customer like merchandise returns, reward points, etc.
Total amount of charges and cash advances received during billing period
Late charges, interest charges, service tax, debit adjustments if any
The interest rates charged, how the charges have been arrived at should be mentioned in the statement
The statement should also provide the customer with the Billing Rights Summary. In case of errors or questions about the bill, the statement should provide instructions on how to inform the bank about it.
A phone number for lost / stolen cards is also provided in the statement
2. Despatch the Customer Statement
Delivery desk despatches the customer bill to the customer. This delivery desk is separate from the one that sends the cards for security concerns.
Performance and quality assurance standards for the customer statement production activities are required to ensure efficiency of operations.
Statement Timeliness: Average number of days between cycle closing date and mailing date
Statement mailing accuracy: Statements and promotional Mailers sent to the right address. All statements should be mailed
Statement accuracy: Correct transactions detailed in the statements
The workload should be evenly distributed across the month with the number of accounts distributed across the various billing cycles
Payments
1. Customer Pays the Statement amount
The Customer receives the statement at least 15 days before the payment date. The customer makes the payment either at the branch or at the HO Credit card division. The payment is made either in Cash or in cheque.
2. Receive the Payment
The Teller at the branch/ Accounts officer at HO receives the payment from the customer. The payments received are then collected and aggregated for a batch posting.
3. Post the Payments
The payments could be automatically captured by OCR (optical character recognition) readers or manually posted in the system. The payments are collated for the batch and are balanced to ensure that the total amounts received have actually been processed and are ready for crediting for cardholders’ accounts. The balancing is usually performed for each batch of payments processed and then for the total of the batches processed for the day. It is important to handle branch payments promptly as some customers make the payments on the due date.
Once balanced the payments are posted to the individual cardholder accounts. Payments could be made either at the branch or at the Card division. The payments made at the branch are forwarded to the card division for processing through an Inter Branch Credit Advice.
The following accounting entry is passed:
If payment is made in Cash:
Dr Cash in hand
Cr Customer Credit Card account
If payment made by cheque:
Dr Inter bank Transaction advice Branch
Cr Customer Credit Card account
If payment made through instruction from customer account:
Dr Customer Account
Cr Customer Credit Card account
The Payment processing should adhere to certain performance and quality assurance standards:
Processing timeliness: A payment made by the customer should be reflected in the customer statement and not reflected in the next statement as a Payment Due
Input errors: The payment processing should be done accurately in the first run instead of annoying the customers and increasing the work of the payment processors
Branch-originated remittances: The payments made at the branch should be handled with certain timeframes
Suspense processing: Unaccounted / disputed items are put in suspense accounts. The bank should aim to minimize this and resolve these at the earliest with accuracy
Processing systems:
Processing systems include data processing and peripheral activities. The processing options available are :
An in-house operation in which all functions are performed within the bank
A third-party that conducts almost all functions except those related to policy and customer contact
A combination of the above two
Choosing an option depends upon the business analysis combined with a clear definition of the bank’s strategic direction. While in-house operations give large control, third-party operations provide cost-effective and technologically integrated solutions. The bank could look at setting up a Central Processing Centre (CPC) for the entire processing requirements of the bank where Credit Card operations too could be processed.
Customer Service
The Customer Service Representative receives calls from the customers for various reasons. Some of the basic categories are as follows:
Disputed Transactions, Statement not received, Balance enquiry, Payment credit not updated in the statement, Adjustments not updated in the statement, Non-monetary changes, Other bank products and offerings.
1. Receive call from the customer
The Customer Service Representative (CSR) receives the call from the customer. The Customer request could be to seek information or waive fees/interest charges or any other request. The call should be documented in the system.
The bank should have an objective of leaving the customer satisfied at the end of the conversation. To meet the objective the following is required of a Customer Service Representative:
A personality that can deal constructively with stress
Proper training in knowing how to answer questions
A management group that appreciates the nature of the job that customer service people do
2. Respond to the Customer call
If the customer request for information that is available, the CSR provides him with the necessary information. If the customer suggests that a certain purchase transaction appearing in the Customer statement was not performed and hence should be chargedback, the CSR refers the case to the operations dept.
The customer call should be responded to with sensitivity to the customer concerns and should not violate his or her rights. The response made to the customer should be documented in the system so that any other CSR looking at the customer complaint in future would know exactly what happened.
3. Grant waiver / reverse charges, if required
The customer representative should be empowered to waive fees, reverse late payment charges on the credit cards if required. These would be done on the basis of predefined powers granted to the CSR and as per the delegation of powers defined by the bank.
For cases of chargeback / clarification on a certain purchase transaction the CSR refers the case to the operations department.
4. If Disputed transaction, check the transactions
The operations department checks from the system whether the transaction has occurred. If the merchant uses the POS terminal of Bank , Operations refers to the merchant acquisition department to get the details of the transaction from the merchant.
5. Seek clarification from the merchant
The merchant acquisition desk contacts the merchant and asks for the sales slip as evidence of the transaction. On retrieval of the sales slip the operations dept verifies the signature of the customer on the sales slip with the customer signature in Bank database.
The Merchant desk might decide to charge the merchant, re-present the item to the cardholder bank (when the cardholder bank is different). Re-presentment occurs when the merchant believes the cardholder or the cardholder bank unjustifiably initiated a chargeback against the merchant bank.
6. Clarify from the customer about the transaction
If the signature matches, inform the customer and also send a copy of the transaction document to the customer. Seek approval from the customer that the transaction was his legitimate purchase.
If the signature does not match, the disputed transaction is charged back (reverse) to the merchant bank and the customer is absolved of any dues.
When chargebacks and re-presentments enter the bank credit card operation, there are three alternatives:
Defend the merchant or cardholder and return the item or transaction to the bank disputing it and achieve resolution there
Charge the item to the merchant or cardholder account
Absorb the amount of the item in question as a loss
In virtually all cases the first alternative is the most desirable. The third alternative is used as a last resort. The bank should make sure that in this issue they follow the Visa and Virtual Mastercard regulations for handling chargebacks and re-presentments.
7. Seek authorization, if required
If the customer request to be serviced requires the authorization of the manager, the CSR or the operations personnel handling the disputed transaction prepares the proposal and submits to the competent authority.
8. Update the system
The Customer Service Representative logs the customer request in the system with details including the customer credit card number, the customer query, whether the query has been solved or not (status) and the date and time of the customer request.
The disputed transaction details are updated in the system by the operations personnel handling the disputed transaction.
The adjustments done by the bank should adhere to certain performance and quality assurance standards. They include:
Merchant / Customer Payment adjustment timeliness: Keeping adjustment entries current is important for the bank to minimize its exposure to loss. The time taken to sort out these entries should be minimal.
Merchant / Customer Payment Adjustment accuracy: Integrate speed with the quality of work performed
The processing of the disputed transactions should be tracked and speed and accuracy standards set for the resolution of the same. The amount outstanding in the suspense accounts should be constantly tracked and maintained at minimal levels. The timeframes for charge backs / re-presentments under the Master Card and Visa rules should be adhered to so as to minimize the bank’s exposure to financial loss.
The telecommunications system should be such that the system should be able to handle the current levels of activity and provide some capacity for growth. There should be contingency planning for a smooth operation. If computer and telephone lines are down, alternative paths should be in place until the condition is remedied.
The Customer service standards should target the following measures:
Average speed to answer: The wait time between the call reaching the credit card system and the CSR attending to it
Abandon rate: The percentage of calls not received / abandoned by the customer due to inordinately long hold time
Average Length of Call: Time taken to resolve the customer query
Collections
Monitoring the quality of receivables is the key to keeping charge-offs low and can be accomplished through regular and systematic portfolio surveillance. Status reports called delinquency account reports, account aging reports or exception account reports are generally produced at least monthly for review by management.
The Collection authority granted to the individual collector should be given based on his/her experience and performance. The collector must exercise good judgement and understand when to be firm, when to assist or insist, when to expect payment, or when to write-off the loan. In addition, the collector must distinguish between an isolated incident and a trend. The collector has two objectives: to collect on the credit card debt and to do so in a manner that promotes customer relationship whenever possible.
The various credit repayment tools include reminder notices, pre-printed follow-up notices and letters, telephone calls, personalized collection letters, outside collectors and legal actions.
Behavioural scoring is done to help collection effectiveness. It predicts the likelihood of an account’s continued delinquency or collectibility. The Behavioural scoring is dynamic and information on the account is kept current. Payment history, balance fluctuation levels, balance in relation to credit line, changes in job or area of residence and similar information are maintained in the cardholder behavioural scoring model. This is dynamically modelled and provides a basis for prediction.
1. Generate Report for delinquency
The Credit Card delinquency report is generated by the Collections officer. This report is generated age-wise and source-wise. The accounts are classified into various loan accounts as per the American Bank guidelines and they are monitored accordingly.
2. Allocate amongst the Collectors
The delinquency report is then sorted according to the age of delinquency and assigned to the respective Collections group. The collectors are given targets to meet. At the end of the month the collectors performance is reviewed against the targets set. The follow-up is done as per the laid down Collection and Recovery procedure.
Early Monitoring Group : 0-90 days
Soft Group: 90-180 days
Hard Group: 180+ days
Follow up on the delinquent accounts The Collectors call up the delinquent account holders and / or write them reminder letters as per the Recovery procedure. For the accounts that are delinquent by large number of days the reminder letter is worded in a stricter tone. The letters are stored in the system and automatically generated. The system generates reminder alerts. If the card holder is not reachable, they make physical visit to the account holder’s address if required. They also contact the Credit Reference of the account holder and his close relatives.
Request the account holder to pay the minimum amount
Collection executive requests the account holder to pay the minimum amount due by cheque. If the cheque is dishonoured Bank can file a suit against the delinquent account holder.
5. Generate Receipt against Past Due Report
Receive payment from the delinquent account holder. The account is then regularized. Generate the report of the Receipt against Past Due. The payment received is updated on the system against the account holder.
6. Recommend for filing a case, if required
If the delinquent account holder does not make payment and the account outstanding is a significant amount, the collection officer could recommend for filing a case.
7. Authorize for filing a case
The Checker would put up the proposal to the management. The management would study the proposal for the Cost-Benefit analysis and authorize the filing of the suit against the delinquent account holder after taking into consideration the legal and other administrative expenses.
8. Make Daily Activity Report
All the activities of the Collectors are recorded in a log book and the daily activity sheet is submitted to the supervisor. For the accounts which are overdue by more than 180 days submit details to the Credit Information Bureau of the American Bank .
The management would look at the health of the credit portfolio and would hence be interested in the following:
Collection effectiveness: Total amount in delinquency as a percentage of total outstanding
Collection efficiency: Cost of collection function
Recovery and Charge off trends: This is with respect to other banks’ performance regarding the write-offs and recoveries on the delinquencies
Conclusion
Good communication between Credit approval and the collection staff is critical. Changes in credit approval criteria affect the Collection function. Similarly, the collection function is the first to see the effects of the credit approvals in the market. Information about account behaviour characteristics (such as high levels of cash withdrawals or balances exceeding credit limit) should be circulated back to the credit staff so that they can make the necessary adjustments in their account generation activities if required. Virtual Mastercard is generate by computer technology
Engr. Khondakar Mashiur Rahman,
Certified Echotech Garment CAD Professional-China, Aptech-India, NCC-UK
B.Sc. in CIS- London Metropolitan University,
M.Sc. in ICT-UITS. Contact Us
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Corporate Objective: Provide complete integrated solutions to customers in the field of IT infrastructure, networking security, video and audio IP solutions, business automation etc.
Market Leadership: Auto IT is a market leaders in designing and implementing end-to-end networking and security solutions nationwide. The management is expertise in ICT Business and closely follows market trends and execute the policy. Aftab IT small business it solutions can offer its clients the required level of Services and Solution with reliability and cost effectiveness.
Aftab IT’s Strengths
We have 20+ Sales Personnel, 50+ Support Engineer, 8 Cisco Certified Engineer , 2 Microsoft Certified Engineer, 2 Red hat Certified Engineer, 24/7/365 Support Services, Own Logistic Support vehicle, equipment, Strong Financial Background, More than 150+ Employees, Expertise in providing complete IT solution, 10 years of service maturity to handle large / SMB segment, No.1 in Information Technology Services
Networking Solution
We have a team of more than 20 networking specialists, domain experts and well trained engineers, 10 years of Service Maturity to handle large accounts and service growing SMB segment, Deep understanding of leading edge Networking technologies to bring value to your enterprise.
High Speed Broadband Connectivity Solution
We provide the Broadband Internet Connectivity through Underground Fiber Optic Network and Wireless Radio Connectivity whole over the Bangladesh.
Fiber Optic Broadband Connectivity, Dedicated Bandwidth with Real IP, High Speed and Reliable Internet Connectivity, 99 % uptime guaranty, 24/7/365 Free Customer Support, Cost effective, Unlimited browsing and download, Free Email Account, MRTG link for usage monitorin
Dynamic Web Solution
Aftab IT Limited provides creative design that is distinctive, world standard, professional, and easy to navigate.
A well-balanced website should have the following qualities that we try to maintain: Effective general layout Efficient use of space User friendly navigation Compatible Color theme Productive user interactivity
CMS customizationHouse: Aftab IT small business it solutions expertise in customizing open source CMS like Joomla!, OsCommerce, phpBB, WordPress etc. We can customize any of these scripts for you and blend with your existing web site.
Special Packages: Starter Plan, Business Plan, Gold Plan, Custom Dynamic Website
Network Security Solution
Aftab IT provides Firewalls & Unified threat management systems (UTMs) for less expenditure and easier centralized administration to centrally secure branch and remote offices
Our Products
Physical security solutions
Protect Clients, Staff, and Assets
The wide spectrum of safety incidents, from natural disasters to human-caused events, has increased the need to protect people and monitor assets. We help you face challenges, such as student and staff safety, vandalism, theft, and natural disasters.
Our IP based Physical Security solution portfolio includes: Video Surveillance, Access Control, Online Monitoring Solutio
Our Customers in Bangladesh
Government bodies, Bank, Insurance Company, Corporate Group, Multinational Company, Internet Service Provider, Software Developmet House ,Outsourcing Company, Hotels , Hospitals, Garments & Buying Houses , Real Estate Companies , Pharmaceuticals Companies, Foreign Mission , Donor Agencies , NGO’s ,Educational Institutions , Research Institutions ,Shipping Lines, Air Lines, Individual
Model Number
Details Specification
WS-C2960+24TC-S
Cisco Catalyst 2960 Plus 24 10/100 + 2 T/SFP LAN Lite.
WS-C2960+24TC-L
Cisco Catalyst 2960 24 10/100 + 2T/SFP LAN Base Image.
WS-C2960X-24TS-LL
Cisco Catalyst 2960-X 24 GigE 2 x 1G SFP LAN Lite.
Wilcom embroidery studio e1.5 have two major options available during installation. One is Wilcom Embroidery Studio and another one is Wilcom DesignWorkflow. There are also sub-components of Wilcom Embroidery Studio e1.5 Modules which you can install or remove separately as required. The wilcom embroidery studio e1.5 installation does not uninstall previous versions of the software. If you wish to preserve user-defined settings, motifs as well as program splits, and custom alphabets, you need to install Embroidery Studio before removing any previous version. This will allow the installation to copy the necessary files to the new location. If you wants you can then uninstall the previous version via the Windows Control Panel after successfully installing the current Embroidery Studio. Wilcom 2006 Install procedure is complitly different with Studio e1.5
Requirements after download wilcom embroidery studio e1.5
CPU : Minimum 1 GHz Intel or AMD 32-bit (x86) processor, Recommended 2 GHz + Intel or AMD 32-bit (x86) processor
Operating system : Minimum Windows XP SP2, Recommended Windows Vista Business SP1, Embroidery Studio does not support Win98 or Windows NT/2000.
Browser: Minimum I.E. 6.0 or Later, Recommended I.E. 7.0 or Later
Internet connection Required for product registration and access to software updates.Embroidery Studio requires IE 6.0 or higher.
Hard disk: Minimum size 40 GB, Recommended 80 GB or more. Embroidery Studio occupies up to 1Gb of hard disk space, depending on the options installed.
Free disk space : Minimum At least 5 GB after installation (nondouble-spaced), Recommended 15 GB after installation
Graphics card: Minimum Support for Highest Color (32bit) and resolution (1024 X 768), Recommended Support for DirectX 9 graphics with: WDDM driver- 256 MB of graphics memory – Pixel Shader 2.0 in hardware- 32 bits per pixel – Dual monitor capable
Monitor: Minimum 17″ at 1024 X 768 , Recommended Dual monitors capable of displaying 1280 X1020. You need to calibrate your monitor so that designs at 1:1 scale appear at real size. Do this when you first install Embroidery Studio or whenever you change your monitor
Scanner, printer and plotter: Windows-compatible (any connection method – e.g. parallel, USB) USB ports Dedicated USB port for a USB dongle (V1.0 or V2.0)
Mouse : PS/2 or USB mouse
Data drives DVD-ROM drive: for software installation Backup device – e.g CD/DVD burner
Sound card: Required for multimedia training
Wilcom embroidery studio e1.5 Modules
Embroidery Studio ,
ES Machine Manager,
ES Cross Stitch,
ES Chenille,
ES Schiffli.
DesignWorkflow software.
CorelDRAW
Security device
All purchases of Embroidery software from CADWilcom whether new, updates, or upgrades, are shipped with a USB type of dongle. These software will not work properly when the dongle is unplugged from a computer during Embroidery is open. The application may be hang or may be crash and any open files may be corrupted during the time. The dongle is the important and best valuable part of your system and it should be treated with care. Always store this in a safe place when not in use. Wilcom Company ensure the dongle against defects in material and workmanship under normal service when properly installed, for a period of 12 months from the date of delivery. If it is faulty, it may be exchanged. If it is physically damaged, it can be sent to Wilcom and a replacement purchased for the cost of the dongle alone. However,if you loss or theft, you will need to purchase an entire Embroidery Studio replacement system. For this reason, you should consider insuring your dongle. Every dongle has its own serial number and identification code so your system can be uniquely recognized. The security codes enable access to features within the software. When upgrading or upgrading your software, you re-program your dongle by entering access codes via the software. See Changing security device options for details. If you are updating from an earlier version of the software, or are upgrading product models, you will be supplied with a generic dongle. This needs to be programmed with the serial number and identity code of your existing dongle so your system can be recognized. Wilcom embroidery studio e1.5 crack free download is strictly prohibited from wilcom official site.
Install Descargar wilcom embroidery studio e1.5
AT first close all windows programs but quite windows running
Please do not attach your dongle until prompted to do so. If for any reason you do attach the dongle key before descargar wilcom embroidery studio e1.5 is installed or the pc rebooted, you should cancel the windows auto detect Hardware wizard if it appears.
Insert the descargar wilcom embroidery studio e1.5 installation disk. The installation program should start within 20 seconds and the welcome dialog appear.
After that accept the terms of the license agreement and after that click next. During this time you are prompted to attach your dongle key. Product models, you will be supplied with a generic dongle supply by wilcom pty. These needs to be programmed with the serial number and identity code of your exsiting dongle so your system can be uniquely recognized.
After that attach the dongle and click next. The user information dialog opens prompting you to enter your user details as well as access rights.
Enter your details information and select whether you want to install the system for personal use only or for anybody who logs onto the computer. If you choose personal use only, the system will show the desktop icon, program group and program listing only with your logon.
After that enter your information details and click next. The choosed products dialog opens prompting during install Embroidery Studio and/or design workflow. The typical installation defaults to Embroidery Studio
To accept the typical installation of descargar wilcom embroidery studio e1.5 and then click next.
After that choose an installation type for descargar wilcom embroidery studio e1.5
After that click next to proceed for the descargar wilcom embroidery studio
After that click the browse button if you want to change the installation location. The installation displays a standard file browser, allowing you to choose and if necessary create a destination folder for your installation.
If you are installing a multi-language version of the software, choose the install extra languages checkbox as required and click next.
After that choose any extra languages required and click next.
After that change the design folder location if required and click next.
After that click next to proceed.
After that choose a previous version or choose not to merge and click next.
After that click install to proceed.
After the installation has run, an installation complete dialog of appears.
Finally click finish to restart your computer.
Engr. Kh. Mashiur Rahman, Garments Auto Machine Technologist, Web: www.autogarment.com
Wilcom Tajima Barudan and other software company developed embroidery software for design. For more information please contact to us – Email: autogarments@gmail.com, Cell# 01792525354. Embroidery software is the leading application for embroidery industry design and manufacturer. Embroidery software is a set of clothes of CAD/CAM tools providing a first, flexible way to make, correct, organize and stitch out embroidery design. Embroidery software company is developing a lot of software module day by day.
List of Embroidery Software:
Wilcom Embroidery Software Modules
Wilcom Truesizer – Version 2006
Wilcom Decostudio – – Version 2006
DecoStudio Lite- Version 2006
DesignWorkflow- Version 2006
EmbroideryStudio- Version 2006
CorelDRAW X6- Version 2006
Tajima Embroidery Software Modules
Tajima DG/ML by Pulse
Tajima DG15 by Plus
PluseID Automation
PluseID Networking
PluseID API Toolkit
Barudan Embroidery Software Modules
TES V3 Modifier
TES Embroidery Studio Plus
TES V3 Creator
TES V3 Professional
TES V3 Viewer
Embird Embroidery Software Modules
Basic Embrid
Studio
Lettering windows fonts
Pattern manager and converter
Digitizing tools
Embroidery from photos
Icons from embroidery files
Cross stitch
Pre-digitized alphabet
Dakota Collectibles Modules
Annthegran Embroidery Software Modules
Janome Embroidery Software Modules
Bernina Embroidery Software Modules
Wilcom Embroidery Software:
It is design to carry the high output and efficiency requirements of professional digitizer. It also allows beginner and less frequent user to become productive digitizer. Wilcom lets you edit designs at any stages or adapt existing designs for use with different fabrics and machines.
Wilcom
Features of Wilcom Software:
Now anybody can view & change embroidery files.
FREE TrueSizer e3 desktop and web app now available in willcom office
View, modify, read and convert all major embroidery files with full design scalability. Use your PC
“The world’s favourite embroidery & apparel decoration software since 1979.”Get Help & Support
Wilcom is proudly Australian Software for better embroidery works
Tajima DG/ML by Pulse is the best embroidery software solution for your business in home and abroad. With higher lettering features, special stitch effects, and stylish embroidery creation from vectors, Tajima DG/ML by Pulse has all the tools you need to make attractive embroidery. The Using Tajima DG/ML by Pulse guide provides you with the information you need to learn about and begin using Tajima DG/ML by Pulse. For a full description of features available in each level, see our marketing brochures or talk to your distributor. For more information about Tajima DG/ML by Pulse, please visit our web site at www.pulsemicro.com.
Tajima
Most of the machine settings that were once found in Tools—Configuration—User Settings—Output to Embroidery Machine and Tools—Configuration—User Settings—Stitch Generation have been moved to a new design specific Machine Format settings. Now you can apply different machine settings for a selected type of embroidery machine. Settings such as the Maximum Stitch Length, Maximum Jump Length, and Number of jumps for a trim are now stored based on the type of machine you own. We provide default settings for many popular embroidery machine types. We will talk m ore about these settings later in this document.
Tajima Outline Processor:
Edition X supports a powerful Outline Processor that allows you to modify your designs to adjust their stitch count and other settings. With the outline processor, you can set a target stitch count (absolute or percentage) and the system will automatically adjust the values of settings for Fill (Tatami) and Satin density, Fill and Run stitch lengths, and Underlay Density. There are two modes for processing designs. In the Standard mode, the values of all settings are modified by the same proportion. For example if you set a target stitch count of 80%, the system will modify each setting value by 25%. In the Advanced mode, the system will modify each setting value by different percentages, with an effort to maintain overall stitch quality as close to the original design. To use the Outline Processor, follow the steps below:
Open an Outline based file by selecting File—Open
Select the segments you would like to work with using the Outline Processor or press CTRL + A to select all of the segments.
Select Tools—Outline Processor. You will see a dialog box similar to the one below
Embird Embroidery Software:
Embirdd is Machine Independent Embroidery Software. There are 70 embroidery file formats and 20 home and industrial machine brands supported. Embroidery designs digitizing, editing, organization, lettering and more. The Embird embroidery software is 64-bit and 32-bit Windows application for computer. This software is run on Windows 8, Windows 7, Vista, XP. Embird for Windows can be used also on Mac with OS X.
Embird
Parallels Desktop for Mac and Windows are required in this case. Software turns into FULL version only after registration. The Minimum hardware requirements is 1 Gb RAM, screen resolution 800×600, True Color display mode.
Barudan Embroidery Software:
Barudan
TES is Barudan Embroidery Software. Barudan Embroidery Software software is an integrated digitizing and editing system, fundamentally strong, reliable and complete for work. It builds the core platform for guiding the creation of embroidery at each stage, always ensuring higher quality results. It is available in dissimilar levels to cater for the varying needs of embroiderers. TES is designed to fit the needs of any user; from the very novice to the most experienced professional. It is completely modular and upgradeable from the entry level Modifier to the top of the line Professional.
Barudan TES Standard Features:
Open & Save designs in a variety of formats.
View designs in Realistic Mode – a three-dimensional thread simulation view.
Resize designs using Stitch Processing.
Clean up small stitches & jumps with Design Optimization to reduce thread breaks and sewing time.
Write designs directly to Barudan CF (Compact Flash) cards.
Send designs via e-mail with a single command.
Facilitate production set up with Production Worksheets.
View all design files quickly & easily with Design browser.
Set design colors choosing directly from thread manufacturers’ color palettes and assign needles on-screen when saving to Barudan formats with Design Color Management.
