Enterprise asset management Solutions (EAM) products help track the physical assets controlled by a company. These solutions help track the lifecycle of the assets to ensure that they do not become dated or inefficient. Recording the productivity of assets can help with potential maintenance of repairs, and even offer predictive maintenance solutions that will ultimately help with profitability. Read also Asset Management Group Wise Allotment Software. For any queries, please Contact Us.
These systems offer businesses a large quantity of data, which can be analyzed to determine when the maintenance or replacement of assets is required.
Each of these software products offer aspects of enterprise resource planning and improve the transparency of business processes. They reach across internal departments and industries to help improve efficiency and productivity. Each of the following software categories fall under this general concept.
Bug Fix: Cannot play Audio CD in Windows ME when running on DMA mode.
Bug Fix: Support some devices which interrupt with the assertion of DRQ after receiving ATAPI Packet Command.
Bug Fix: Check the two channels to see whether the IBM buggy disk attached on the slave, and no Master attached on the related channel. We must skip all reset commands if the above conditions exist.
Bug fix: Cannot format LS-120 disk in Windows XP.
Bug fix: Cannot recognize CD-RW in Windows XP.
Bug fix: Support IDE SMART commands in pure IDE mode.
Bug fix: Support VCD playback in Windows ME.
Bug Fix: S4 resume failure on certain MB.
Bug Fix: NU 8x DVD write failure when running UDMA mode.
Bug fix IT8212 : several hard disks format pretty slow when capacity exceeds 130GB.
Supplier and Vendor Management Process Software can be handle by inventory people or supply chain department. It will be decide by management. Vendor risk assessment and vendor risk management will be easier by using this software. At first our software system we need to create a new supplier. During crate a new supplier we will provide the below information. For any queries, please Contact Us.
To minimize vendor risk assessment our system preserve supplier bank information. As we can track payment for future use
Company Bank: Islami Bank
Company Account Type : Supplier
Company Account Number: ASDE344534445450000009
Account Start Date: 10/10/2005
Company Address Information
Our supplier management process software have facility to enter supplier information. Some example of information is given below-
Country : Bangladesh
Division: Dhaka
City : Dhaka
Thana: Ghatail
Dist: Tangail
P.O. : Loker Para
Post Code: 1960
Section : vill
Road : Main road
House : 3/1
Vendor Profile for Vendor Risk Assessment
He you can find a specific vendor list just typing some
information. The user can set logo / picture for a vendor in this section. Vendor
risk assessment and vendor risk management is very easy comparing the vendor information
here. This is huge database archiving day to days. Using this archive in future
company can take better decision from where they will purchase their products.
For Vendor risk assessment each vendor have its own identification number generated
by this software
The purpose of the system is to manage the approval of test reports uploaded by laboratories. The website is a central location where all test reports are housed. Three simple processes take place within the website:
The lab uploads the test reports specific to each supplier by entering their details. Read about IT Consulting
The supplier creates a Top sheet including all basic information of the line, e.g. colour, description, fabric composition etc. Once this is completed the file can be sent over to Arcadia.
Arcadia Management technologists will then view each file and choose whether to approve the line or not.
Supplier should log in on a daily basis to check for any updates and approvals
Ensure wash care is approved prior to ordering labels
Password
If you lose your password please contact the system administrator. Your password can be changed once you have logged in. Please note that your username is not case sensitive, but your password is.
Menu System
Once you have logged in the first screen with navigation buttons along the left hand side and TO DO screen on the right.
You can search for a line by entering information into the top tool bar; lines can be filtered by brand or department.
All lines that have been uploaded by the lab are now ready for you to start working on.
There are always 5 navigation buttons along the left.
To Do – showing all reports that you need to action.
Arcadia to do – shows all tests submitted to Arcadia Management for approval
Completed Test – once test is approved by Arcadia, open top sheet and click on ‘mark as read’ and the top sheet will automatically move to this section
Instructions – is the Word Document of Instructions
Performance Standards – to download Arcadia requirements and test methods
Change Password – allows you to change password
Logout – logs you out of the website.
To Do
After you log in you see the TO DO screen, showing all reports that you need to action. Clicking on the PDF icon or test report number will open the test reports PDF report, the Arcadia icon (black
This section shows all test reports your lab has submitted, ordered by latest report first. This list can be sorted alphabetically by clicking the column headers. If there are more that 15 results, you can navigator onto the next page by clicking next >>. Additionally you search for particular reports by using the search fields above the list. Select what you want to search for then click SEARCH. You can search for a combination of Brand, Ref, Line number and test report number. Click CLEAR to clear that search.
Once the Arcadia technologist has viewed the line they will then have the option to return, approve or reject. Always ensure you check the comments box incase there are amendments to make prior to ordering labels.
Once the top sheet has been approved (or rejected) by Arcadia, you will then need open the top sheet and select ‘Mark as Read’ and the test will automatically move into you ‘Completed Tests’ section.
To Link Test Reports (When multiple line numbers share the same test report)
Conclusion
Arcadia Management – Clicking Add Line on the Test Report will allow the supplier to link new line numbers to the test report. The new line number will appear on the test report, and on the appropriate top sheet.
Measurement of stair cases: 1. Angle of Stair to stair is 45 Degree 2. Foot keeping cases is minimum 8 inch and maximum 12 inch 3. Distance of Foot keeping cases to Foot keeping cases is 8 inch 4. Length of one staircase is 48 inch
Welfare Activities as per law 1. First Aid for 150 2. Safety Record Book for 25 3. Safety Committee buildup for 50 4. Washing facility for 25 5. Canteen for 100 6. Rest Room for 50 7. Child Care for 40 8. Group Insurance for 100
Stair Cases: 1. One stair cases for 1-49 2. Two Stair Cases for 50-499 3. Three stair cases for 500-999 4. Four stair cases for 1000+
1.4 analysis
We know salary basic=gross-(med+food+con) allowance/1.4 (as per Gazette on Minimum Wages for RMG-2013) From where come 1.4 ?????? Let move & see
If, Basic =100 Tk then Basic+H.rent = 140 Tk (H.rent = 40% of basic); so Basic = 1 Tk then Basic+H.rent = 140/100 = 1.4 For more clearance If gross = 5300 Then basic 3000, H.rent 1200 & Med+Food+Conv 1100, so Basic = 3000 then basic+h.rent = 4200 (3000+1200) & Basic = 1 then H.rent = 4200/3000 = 1.4 It’s must a formula. Bangladesh gazette mainly maintained gross salary & allowance, then found basic & h.rent by using this (1.4) formula. Gross 5300- 1100 (Med+Food+Conv) = 4200 (Basic+H.rent) but we didn’t know Basic=? & H.rent=? so when you find the basic then you must used this formula: Basic+H.rent (4200)/1.4= Basic (3000). Another mathematical analysis Gross=basic+house rent+ Allowance gross=basic+basic40%+ Allowance gross- Allowance =basic(1+.4) gross- Allowance =basic(1.4) (gross- Allowance)/1.4 =basic
Customer Service Software is very important for all corporate and small office. This Customer Support Software is used in IT Support, HR Support or any other technical support. This software is also used in clothing industry. This ticketsystem software is developed by supportcandy. net.
Arround 3000+ company are using this software. You can buy this softwre direct from support candy site by $0 to $59. We will help you about installing and configuring suppor tcandy. For any queries, please Contact Us.
Installation Procedure is very smple. You need appoint high skilled programmer. Just contact us we will traing you
How to Create New Ticket
At first user will register and then login according to to Figure-Login and Registration
Figure-Login and Registration
Then user will create tickets. A user can create multiple tickets. The user can filter ticket, login, logout in same screen. User can reset filter, auto refress on/off. agent setting etc.
Unlimited Tickets
There is no limit of tickets in help desk ticketing software so user can create huge ticket and that can be created in free version. See Figure-List of New Ticket
Create New Ticket
How to Create New Ticket
Ticket Form: Customizable ticket form of ticket tracking software allows you design your ticket without sorting form as per your requirement. You can even add extra information with column in ticket tracking software about any field to explain more about the ticket field to the users.
How to Create New Ticket
Type your Subject here in short Type your description here in detail. You can modify your text here. You can bold, link, italic and others from here
File Attachments:
Files can not only be attached to description of ticket of helpdesk solutions but also you can define file size and create any number of custom fields to create any new attachment. You can attach screen shot or image below if you have. Attachment max filesize(MB): 1/2/3/4 . Description -Maximum attachment size of file to be able to attach for attachment fields.
General Settings
Support Page: Select page in which shortcode is inserted. Create a page with shortcode [supportcandy] if not created yet. Fullwidth page template is recommended.
Default ticket status:Open / Close/ Reply. It should open by default. Description: This status will get applied for newly created ticket.
Default ticket category: Garments/Textile/etc Description- This category will get applied for newly created ticket.
Default ticket priority: Law/Medium/High. Description: This priority will get applied for newly created ticket.
Ticket status after customer reply: User Reply/ Open/ Close etc. Description -This status will be applied to the ticket if customer post reply in ticket. ‘Default’ will not change status of the ticket in this case.
Ticket status after agent reply: Helpdesk Reply/ Open/ Closed etc. Description- This status will be applied to the ticket if agent or any support staff post reply in ticket. ‘Default’ will not change status of the ticket in this case.
Close ticket status: Helpdesk Reply/ Open/ Closed etc. Description – Status to apply if ‘Close Ticket’ button clicked for a ticket.
Allow customer to close ticket: Yes/No. Description -Enables ‘Close Ticket’ button for customer inside open ticket screen.
Reply form position: Top/Bottom. Description -Reply form position in open ticket page. ‘Top’ will load reply form above ticket threads and ticket threads will load in decending order. Whereas, ‘Bottom’ will load reply form below ticket thread and threads loaded in acending order.
Calender date format: dd/mm/yy etc.Description -This format will be applicable for input date fields (datepicker) for SupportCandy.
Ticket Alice in Email Notification Subject: Description -Label to represent ticket in email notification subject etc e.g. You may want to use this as a bug tracking then you can label it like issue #123, bug #132 etc. So that it should be show in issue #123 or Bug #123. Please note this will only work in email subject. If you want to change all places, you will need to translate .pot
Allow guest ticket: Yes/No. Description -Enables guest ticket facility. Guest will able to create ticket without needing them to have an user account on website. They can create ticket using their name and email address.
Allow rich text editor for guest ticket : Enable / Disable .Description -If enabled guest will be able to use rich text editor.
Reply to Closed Tickets : Allowed / Not Allowed. Description -Applicable for customer only.
Default Login WP/ Candy etc. Description -Default Login on support page.
User Registration: Enable / Disable. Description -User Registration Method
General Features
Open Unlimited Tickets in auto support ticketing system
Open Unlimited Agents in auto support ticketing system
Open Unlimited Users in auto support ticketing system
Open Unlimited Products in auto support ticketing system
Open Unlimited Departments in auto support ticketing system
Open Unlimited Tags in auto support ticketing system
Open Unlimited Custom Priorities in auto support ticketing system
Open Unlimited Channels in auto support ticketing system
Open Unlimited Custom Statuses and Labels in auto support ticketing system
Open Attachments in auto support ticketing system
Open Attach multiple files to tickets in auto support ticketing system
Open Control which fiile extensions are allowed for uploads in auto support ticketing system
Control the large file size allowed for users for uploads
Drag and Drop files facility for upload
Paste graphical images from clipboard to create a new files for upload
Store required files in most cloud services
E-Commerce facility
Synchronize the product lists between Auto Support and Woo Commerce
Synchronize product lists between Auto Support and Easy digital downloads
Validate even licenses before tickets can be submitted
Allow users to open problem tickets directly from Woo Commerce
Allow users to open problem tickets directly from Easy Digital Downloads
Agents can view the key order and custom e-commerce facility status directly in the ticket
Email Piping
General Setting
Email piping type : IMAP /Gmail. Description: You can use POP value in IMAP fields
Block Emails: Add one email per line. You can insert email pattern like sales@autogarment.com, admin@autogarment.com, etc.
Ignore emails having these words in subject : Add one pattern per line. You can use patterns like xsx,xxz, abc,xxz* etc.
Allowed User Emails : Registered user only / Anyone
Cron Execution Time: 1/2/3 etc Minute(s)
Email Body : Set whether you want to accept email as text or html format. We recommend using text format to parse exact reply from sender. If you wish to use html format, it will load full html content along with email history (we stripe css and javascript in html for safety).
Debug Mode : Disable / Enable. Description- It is not safe to keep debug mode enabled all the time, your gmail messeges can be exposed to hackers. Enable it only when required.
From email in email notification to customer : Original / Default. Description- If set Original, email address to which customer sent an email originally will be used as From email in an email notification to customer for the ticket created. e.g. You have piping set for support@autogarment.com and forwarded all incoming emails from sales@autogarment.com, account@autogarment.com, etc. to support@ autogarment.com to create ticket. In case, user sent an email to sales@ autogarment.com he will receive an email notificatification from sales@ autogarment.com instead of default set in email notification setting.
Modify Php.ini (SMTP)
[mail function]
; For Win32 only.
; http://php.net/smtp
SMTP=202.86.43.12 ; (By default it was SMTP=localserver😉
http://php.net/smtp-port
smtp_port=25
Modify Php.ini Incoming
extension=gettext (By default it was ;extension=gettext )
;extension=gmp
;extension=intl
extension=imap (By default it was ;extension=imap )
;extension=interbase
Add New Rule for Email Piping
Title : HO Email Piping. Description – Title to show in rule list. It will be easier to know what this rule for.
To Address : Rahman@autogarment.com. Description -Please enter the email addresses to match from which email was forworded for piping. One email per line. If this condition matched, no further conditions checked and fields will get applied to ticket.
Has Words: xyz. Description -Please enter words/strings to match in email subject or body text. One string per line. If this condition matched, fields will get applied to ticket regardless of other conditions.
Select Fields Status: Open/ Close/ User Reply etc
Category: Commercial / Fashion etc. Description -Please select category.
From Name: Helpdesk. Description – Emails to send by this name.
From Email : mashiur@autogarment.com. Description -Emails to send from this email.
Reply to: rahman@autogarment.com. Description -(Optional) When recipients reply to the notification from their inbox, reply will be sent to this email address.
Ignore Emails: xyz@ . Description – Emails will not be sent to these email addresses. New email should begin on new line.
Ticket Notifications
New ticket customer confirmation
Reply ticket notification
Close ticket customer notification
New ticket staff notification
New ticket staff notification Setting
Title : New ticket staff notification. Description -Title to show in notification list. Please make sure title you are entering is not already available in other notifications.
Type: New Ticket / Reply Ticket etc. Description – Select event to send this email.
Email Subject: {ticket_subject}. Description – Subject for email to send.
Email Body: You have received new ticket from {customer_name}!
Below are details of the ticket:
Subject: {ticket_subject}
Description: {ticket_description}
{ticket_url}Description – Body for email to send. Use macros for ticket specific details. Macros will get replaced by its value while sending an email.
Recipients: Select roles who will receive email notifications. Assigned Agent will be none if type is New Ticket. If you want to automate assign agent for new ticket, you can purchase our Assign Agent Rules add-on.
Customer
Assigned Agent
Administrator (all agents)
Agent (all agents)
Additional Recipients: xyz . Description -(Optional) Enter additional recipient email address. One email per line.
Conditions: Select Data for Condition. (Optional) Email will only send when all condition matches.
Email Features of Awesome Support Ticketing System
Users can open tickets by awesome support ticketing system using email
Users and vendors can correspond using awesome support ticketing system only through email
Email can be collected in awesome support ticketing system via POP3 or IMAP connections
Configure email notifications for auto support ticketing system for all ticket events
Allow or deny accounts in auto support ticketing system from re-opening closed tickets by email
Multiple options to control with auto support ticketing system how unrecognized Email accounts are handled
Automatically create new accounts in auto support ticketing system via email
Collect tickets from auto support ticketing system from multiple e-mail inboxes
Use rules to filter auto support ticketing system and route tickets
GDPR And Privacy
Add GDPR related revelations in customer support system upon registration
Track consent in customer support system for up to four items
Create consent items in customer support system that are mandatory or optional
Allow user to remove consent this tracing software for optional items on the front end
Allow admins of ticketing system software to remove consent for optional items in the wp-admin user profile screen
Allow users on ticketing system software to request deletion of ticket data
Integrate deletion request in ticketing system software into the privacy hooks provided WP 4.9.6 and later
Delete tickets or ticketing system software when admins use the WP 4.9.6 (and later) ERASE PERSONAL DATA screens
Allow users to download their ticket data from ticketing system software from the front-end
Allow only admins to export a users ticket data from the wp-admin user profile screen
Audit Trails
Create an audit trail log in best help desk ticketing software for all ticket edits
Create an audit trail log in best help desk ticketing software for all reply edits
Choose two different audit levels in best help desk ticketing software summary and detailed
Select which best help desk ticketing software admin or agent roles can edit tickets and replies
Document Protection
Turn on/off the facility in best help desk ticketing software for end users to delete attachments in tickets
Option to delete all attachments automatically in best customer support software when a ticket is closed
Option to allow users and agents to override in best customer support software the automatic delete-on-close flag
Agent Features
Unlimited Agents: You can create any number of agents in help desk ticketing software so that you can divide your workload of replying tickets.
Set Support Agent
Figure- Set Support Agent
Agents of web based help desk can create tickets on behalf of users
Agents of web based help desk can view only their tickets or view all tickets
Agents of web based help desk can receive ticket replies by email and send replies directly from their email inbox
Multiple agents of web based help desk can work a single ticket or hand-off tickets as needed
Internal private notes between agents, shown directly on web based help desk on the ticket in chronological order
Transfer ticket of web based help desk to another agent or department
Ticket Assignment / Agent Role
Automatically assign tickets to agents
Intelligent algorithms for routing tickets using ticket load – i.e.: the number of tickets each agent has open
Intelligent algorithms of ticketing system software for routing tickets using products
Intelligent algorithms of ticketing system software for routing tickets using departments
Intelligent algorithms ticketing system software for routing tickets using working/non-working status
Agent Productivity
Personal todo lists in ticketing system software for agents
Personal notes in ticketing system software for agents
Add support notes of ticketing system software for clients
Agents or ticketing system software can create and user multiple signatures
Agents of ticketing system software can set a default signature for all replies
Agent Front End
Untrusted agents of simple help desk software can use a basic front-end user interface instead of being granted wp-admin access
Canned Responses
Canned responses in simple help desk software allow one click response to common questions
Allow responses im simple help desk software to be personalized
Default Agent Roll Setting
Please check following conditions:
If tickets are assigned to None and you want assign to other then please go to Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign unassigned and then enable it.
If tickets are already assigned to you and you want to assign to others then please go to Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign assigned me and then enable it.
If tickets are already assigned to other agents and you want to assign to others then please go to Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign assigned other and then you can enable it.
Please make sure you have checked to see “Assign Agent widget” to that agent role. For this, please go to Dashboard > Support > Settings > Open Ticket Widget > Edit Assign Agent widget > Role and check for that role.
To change setting – Dashboard > Support > Support Agents > Agent Roles > Edit Agent Role > Ticket Permissions > Assign assigned others etc
View unassigned = Enable Definition: Unassigned ticket list visibility.
View assigned me = Enable Definition: Ticket assigned to user himself. This will also enable private notes.
View assigned others = Disable Definition: Ticket assigned to all other agents. This will also enable private notes.
Delete assigned me = Disable Definition: Ticket assigned to user himself delete capability.
Delete assigned others = Disable Definition: Ticket assigned to all other agents delete capability.
Notifications
Agents receive email alerts from customer service tracking software for new tickets and new replies
Users receive email alerts via customer service tracking software for replies
Team notifications via customer service tracking software via slack
Agent of customer service tracking software and user notifications via SMS and PUSHBULLET
Automatically sign up new support users in customer service tracking software to your mailchimp email list
Send email notifications via customer service tracking software to parties that are not directly related to the ticket – example to admins and managers
Send email notifications via customer service tracking software whenever the ticket status changes
Customize business workflows in customer service tracking software based on notifications
Each ticket in customer service tracking softwarecan have a separate list of email addresses that receive notifications
Each ticket in tech support software can have a separate list of WordPress users that receive notifications
Each agent of tech support software can have a separate list for idendity of email addresses that are CCed on notifications for ticket events
Each customer of tech support software can have a unique separate list of email addresses that are CCed on notifications for ticket events
Core Features of SupportCandy:
GDPR Compatible: This plugin is fully compatible with General Data Protection Regulation- GDPR Law.
Ajax functionality: Almost every functionality in help desk ticketing software is Ajax based so that its operational speed is at its best.
Front-end & Backend interface for help desk ticketing software for agents: There is no need to pay any money to give your agents ability to manage their tickets on front-end. Agent of help desk ticketing software can simply access tickets from same page where users can. Lots of settings iof help desk ticketing software is given to maintain agent view and customer view. For example, agent should see columns which customers should not see, agent filters and customer filters, default order by for agents and customers or help desk ticketing software number of tickets agent & customer can see, etc.
Guest Tickets: Often users do not like to create an account in helpdesk solutions to raise ticket. This is very important feature of helpdesk solutions for many websites where sales comes from answering questions and you may loose potential customers just because some of them do not like to create account. Guest tickets in helpdesk solutions is very powerful tool and most importantly, it is absolutely free.
Responsive Design:
Helpdesk solutions is designed to work on any possible screen size and can customize with CSS files insight plugin so that you can operate anytime, anywhere.
Custom Fields:
Helpdesk solutions comes with 10 in-built custom field types , they can add anymore field here– Text Field, Drop-Down,Radio Button, Checkboxes, Textarea, Date ticket tracking software URL, Email, Number Only, File Attachments, etc.
Custom Fields
Agent Only fields : These are custom fields for agents of ticket tracking software only. It is not available in ticket form but for agents of ticket tracking software , use after ticket has been created.
Private Notes:
It is available for agents and users for tracking software to save private notes to ticket. It can used by internal communication for agents in ticket.
Advanced Filter:
The user of ticket tracking software can filter solved ticket, unsolved ticket, open status, close and almost anything in ticket list with its powerful filter. Any User and agent can save their customized filters so that they are available just one click to apply on ticket list.
Email Notifications: This customer help desk software has email notification templates available for you to customize as per your requirement. You can make use of small tags for ticket specific valuable information that gets replaced dynamically. Also, you can set conditions in customer help desk software (rules) to send email notifications if it is matched. Conditions may include any custom field inside customer help desk software which has options such as status, category, priority; custom fields such as drop-down fields, radio button, Checkbox fields, etc.
SHORTCODES :
[supportcandy] – All In One support features for front-end. Page having this must be selected as support page in general setting of SupportCandy.
[wpsc_create_ticket] – Create ticket form. Can be used as contact form.
EXAMPLES AREAS OF USE :
Helpdesk
Technical Support
Trouble Ticket
Service Request Management
Company, Hotel or Real Estate Service-Desk
Customer Relations
Software Release Lifecycle Management
To-Do List Management
Frequently Asked Questions/Problems
Question: Can I generate multiple ticket using my software?
Ans: Yes
Question: Suppose I am an Agent of this ticketing software, I have seen 10 ticket open/Que. How can I understand which one is my ticket?
Ans:
Question: Suppose I am an Agent of this ticketing software, I have seen 10 ticket is assigned to me, for some reason I am wont available in my desk for 2 days. In this situation How can I solve and close ticket?
Ans:
Question: Can I forward my ticket to other agent?
Ans: Yes
Question: How can I set or change priority low to high or low to medium or vice versa?
Ans:
Question: We have successfully activated all addon of Support Candy that we have purchased from you. Now I would like to request you to send us setup/user/installation manuals to us on both video and documents format.
Ans: Available on support candy official site
Question:
Ans:
Question:
Ans:
Problem: An Agent cannot assign a ticket to other Agent
Problem: When user will create a ticket he is not getting notification
Problem: When a ticket is assigned to an Agent, the assigned Agent is not getting notification
Problem: The users cannot change password
Problem: When a user mail to helpdesk@gmail.com, ticket is not generating automatically
Problem: Agent don’t get feedback notification
Extension for HR Department
User will Open Unlimited Query as Tickets, Assign Schedule Task, Query Assign to HR Agents Manually and Automatically, Query Status (Open, Close, Pending etc.), Email Notification to all Agents and Users
Conclusion
We install Customer service software free. We sale customer support software free, We host online ticketsystem over the internet free. Ticketing system software and support candy indicating same meaning.
