by Engr Kh Mashiur Rahman | Mar 25, 2021 | Compliance
Customer/ Buyer Feedback Process
Customer/ Buyer Feedback Process
PURPOSE:
To confirm our conversation/correspondence, this introduction letter is to give you some background information to a Audit (Auto Members Ethical Trade Audit).
A is a widely used and accepted audit methodology and report format. It has 3 elements:
- A common Best Practice Guidance on conducting ethical trade audits
- A common audit report format
- A common corrective action plan format.
To ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction.
SCOPE:
These are available to both Auto members and non-members on the public section of the GARMENTSPEDIA is designed to encompass multiple customer requirements and thus reduce duplication of effort in ethical trade auditing. Therefore if your site has had a GARMENTSPEDIA audit in the last 12 months, it is possible your customers will not require another audit immediately. If this is the case, we recommend that you contact your customers to discuss whether a new GARMENTSPEDIA audit is necessary.
This procedure applies to use of customer feedback for processes improvement.
DEFINITIONS:
Customer Feedback: It refers that are customers satisfied our product, service & other activities.
RESPONSIBILITY:
Production Manager, Manager Quality Control and Chief Quality Controllers.
PROCEDURE:
Customer feedback will be informed to all concerned departments.
Customer survey will be conducted yearly by sending questionnaire.
Customer Feedback for Running Style
Customer feedback for running style will be received by Production
Customer feedback shall be immediately directed to Chief Quality
Controller.
According to the customer satisfaction questionnaire(F-OFMA-09),
answer out of 12 questions then it will be indicate Strongly pass, if the
degree of agreement 3,2 & 1 comes 6 or 7 times answer out of 12
questions the it will be indicate fail.
When comes the degree of agreement 3, 2 & 1, which is showing the
fail criteria, then Managing Director will communicate that customer to
seek suggestion for rectifying or improving bad/worse situation or
Auto Garment will initiate action to improve the situation.
Chief Quality Controller shall study all the comments and shall inform
Production Manager to take necessary action.
Chief Quality Controller shall prepare a follow-up schedule for the
corrective action taken by the production and quality department. Result
of follow-up shall bring to Production Manager notice.
Corrective action plan with customer comments shall be submitted to
Manager Quality Control or Production Manager for approval.
Review/Check
It is normal that the most appropriate person to be our main contact is the Production Manager, Health & Safety Manager, or HR manager. These people, wherever possible, should attend the opening meeting along with any union and/or worker representatives, and these same people should attend the closing meeting at the end of the audit. Production Manager and Quality Control Manager shall review the proposed
corrective action and may prepare new action if they found that the proposed
action may not be effective.
A customer satisfaction questionnaires will be send to buyers or buyer’s representative once a year to check the satisfaction level of buyers.
Action
If you do not have a recent audit of your site, we encourage you to investigate whether all of your customers are prepared to accept a GARMENTSPEDIA audit. You may find that one audit will satisfy all. If you find that you wish to proceed with a GARMENTSPEDIA audit, the enclosed information should help you prepare. Improvement action plan shall be prepared after analyzing satisfaction Questionnaire.
by Engr Kh Mashiur Rahman | Mar 25, 2021 | RMG Document
What is Logistics and Freight Forwarder ?
What is Logistics and Freight Forwarder -Logistics is the process of planning, implementing, and controlling procedures for the efficient and effective transportation and storage of goods, including services and related information, from the point of origin to the point of consumption. The goal of logistics is to successfully meet customer requirements. This definition includes inbound, outbound, internal and external movements.
Our association with leading global airlines such as: 1) Singapore Airlines (SQ) 2) Qatar Airways (QR) 3) Kuwait Airways (KU) 4) Etihad Airways (EY) 5) Turkish Airlines (TK) 6) Biman Bangladesh Airways (BG) 7)Cathay Pacific Cargo (CX) 8) Hong Kong Air Cargo (HX)) 9)American Airlines (AA) 10)Air Asia Cargo(QZ/AK/D7) 11)ChinaAirlines (CI) 12)TAP Portugal (TP) 13) Hainan Airlines Cargo(HU) 14) ANA Cargo (NH) 15)AirMauritius (MK)
Information Systems:
Tracking + Tracing -24/7 Tracking + Tracing of all shipments -Online access worldwide -Customer defined search criteria -Purchase Order Monitoring -Online supplier bookings -Online access to POinformation throughout the supply chain -Archived Documents -All shipment related documents may be archived -Online access and downloading of archived documents from anywhere at anytime Carriers Selection:
This means that we are able to secure space and provide service at a very competitive price. We have top ten agents of SQ, EY and KU in Bangladesh. We have good performance record with leading airlines. This brought to the company performance awards and commendations from number of carriers.
Information Systems:
Tracking + Tracing -24/7 Tracking + Tracing of all shipments -Online access worldwide -Customer defined search criteria -Purchase Order Monitoring -Online supplier bookings -Online access to PO information throughout the supply chain -Archived Documents -All shipment related documents may be archived -Online access and downloading of archived documents from anywhere at anytime
by Engr Kh Mashiur Rahman | Mar 25, 2021 | Finishing
What is CNF ? Meaning Of CNF In Shipping
What is CNF ? Meaning Of CNF In Shipping –
WHAT IS THE MEANING OF CNF IN SHIPPING
CNFInternational shipments get a little more complicated than domestic shipments. There are certain terms used to outline the cost the supplier or buyer pays regarding shipments.
If you see the three letters CNF together, with regards to shipping, the acronym stands for “Cost Net Freight.” It’s a shipping agreement where the seller pays for delivering the item to the port closest to the buyer, but it doesn’t include the cost of insurance. Therefore, the buyer must pay for the insurance from its point of origin to its final destination. If you see CIF, that’s like CNF but requires the seller to purchase insurance for shipping the item to the destination port.
Our complete services include:
• Local Custom Brokerage • Logistics & Distribution • Securing marine insurance • Reviewing all steamship lines (conference and non-conference) that service your required port. There view willinclude rate comparison, scheduling, capacity level & general capabilities of the various lines. • Rate negotiation on your behalf with ocean service and inlanddray. • Booking appropriate space. • Coordinating the receipt of goods from inland carriers at the port of exit or warehouse and issuing a Forwarder’sCertificate ofReceipt. • Issuance of Bill of Lading in accordance with the Letter of Credit and other specific instructions you may request. • Forwarding Per-advice to assigned agents at the port of destinat
Other shipping terms include FOB and EXW.
FOB stands for “Free on Board” or “Freight on Board.” This includes the cost of delivering items to the nearest port but then the buyer is responsible for shipping the rest of the way. EXW is known as “Ex-Works” or “the Ex-Factory price” and refers to just the cost of the product and nothing else. Therefore no shipping costs or export fees are included in this price.
When companies import items from other countries, they not only pay shipping fees, but also have to deal with things like import duties, docking charges and even fuel surcharges. There may also be warehouse storage fees involved, a customs clearance fee, or a “value added tax.” So, besides the CNF price, there are many other costs to importing products as you can see.
The United States exports and imports several trillion dollars of goods each year, and many of these goods go through the country’s seaports. The top 10 port complexes in the U.S. include Miami, Houston, and Los Angeles. Interestingly, Laredo, Texas makes the top 10, too, though it’s not a place the average American would think of as an international shipping powerhouse.
by Engr Kh Mashiur Rahman | Mar 25, 2021 | RMG Document
What is Letter of Credit?
A letter of credit is a document from a bank that guarantees payment. There are several types of letters of credit, and they provide security when buying and selling.
Seller protection: If a buyer fails to pay a seller, the bank that issued a letter of credit will pay the seller if the seller meets all of the requirements in the letter. This provides security when the buyer and seller are in different countries.
Buyer protection: Letters of credit can also protect buyers. If you pay somebody to provide a product or service and they fail to deliver, you might be able to get paid using a standby letter of credit. That payment can be a penalty to the company that was unable to perform, and it’s similar to a refund, allowing you to pay somebody else to provide the product or service needed.
Unwrapping Ceremony Auto Magazine
CSR (Corporate Social Responsibility) initiatives are the part of regular activities of Babylon Group. Auto Magazine the in-house magazine of this group, is a successful example of CSR practices. This year the group has published the 12th edition of the magazine. And like last five years this year also the group has celebrated the unwrapping ceremony of Auto Magazine on December at Tangail, one of the units of Auto Magazine, Dhaka. Along with Auto Magazine employees and writers of the magazine,Guest handed over awards to the best three writers from the last edition. Then the Chief Guest, accompanied by the directors, unwrapped the new edition of Auto Magazine with the rapturous applause of the audience.
by Engr Kh Mashiur Rahman | Mar 25, 2021 | Merchandising
Method of Garments Costing for Polo Shirt
Method of Garments Costing for Polo Shirt – A garments merchandiser is too much efficient who can make perfect costing of any garments. Costing is an important part of garments merchandising. Order profit is totally depends on it. As its importance on garments merchandising, today I will present an easy method of garments costing for knitted polo shirt.
You may follow How to Calculate Apparel Costing for T-Shirt?
Method of Garments Costing for Knitted Polo Shirt:
At the starting of garments costing for knitted polo shirt, a knit garments merchandiser should be known about the following matters:
Yarn Price ,
Knitting and Washing Cost,
Dyeing Cost,
Printing cost,
Embroidery Cost,
Cost of Making (CM),
Accessories Cost,
Commercial Cost,
Others Cost.
Important tips***
The second duty is to calculate the fabric consumption and costing.
Normally, we calculate the grey fabric consumption.
The third duty of a knit merchandiser is, all the required fabrics processing cost (knitting+ washing cost, dyeing cost) should be added with grey fabric cost. After that, we can achieve the actual fabric cost.
At last stage, all the others necessary cost should be added with actual fabric cost to achieve total cost of a garment.
Labor Rules
Corporate T&D department of Babylon Group conducted a day long workshop on Bangladesh Labor Rules-2015 on 17 October 2015. Md. Shah Alam, AGM-Corporate HR & Compliance and Certified Auditor of SA-8000 & IMS was key person of this workshop. Factory Concern person participated in this workshop to be more clear & conscious about newly published Bangladesh Labor Rules-2015.
