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Create New Ticket
Create New Ticket

Web Based Customer Service Software with Ticket System

Customer Service Software

Installation Procedure

Installation Procedure

How to Create New Ticket

 

At first user will register and then login according to to Figure-Login and Registration

 

Figure-Login and Registration
Figure-Login and Registration

 

Then user will create tickets. A user can create multiple tickets. The user can filter ticket, login, logout in same screen. User can reset filter, auto refress on/off. agent setting etc.

Unlimited Tickets

There is no limit of tickets in help desk ticketing software so user can create huge ticket and that can be created in free version. See Figure-List of  New Ticket

Create New Ticket
Create New Ticket

How to Create New Ticket

Ticket Form: Customizable ticket form of ticket tracking software allows you design your ticket without sorting form as per your requirement. You can even add extra information with column in ticket tracking software about any field to explain more about the ticket field to the users.

How to Create New Ticket 
How to Create New Ticket

 

Type your Subject here in short
Type your description here in detail. You can modify your text here. You can bold, link, italic and others from here

File Attachments:

Files can not only be attached to description of ticket of helpdesk solutions but also you can define file size and create any number of custom fields to create any new attachment. You can attach screen shot or image below if you have

General Features

  • Open Unlimited Tickets in auto support ticketing system
  • Open Unlimited Agents in auto support ticketing system
  • Open Unlimited Users in auto support ticketing system
  • Open Unlimited Products in auto support ticketing system
  • Open Unlimited Departments in auto support ticketing system
  • Open Unlimited Tags in auto support ticketing system
  • Open Unlimited Custom Priorities in auto support ticketing system
  • Open Unlimited Channels in auto support ticketing system
  • Open Unlimited Custom Statuses and Labels in auto support ticketing system
  • Open Attachments in auto support ticketing system
  • Open Attach multiple files to tickets in auto support ticketing system
  • Open Control which fiile extensions are allowed for uploads in auto support ticketing system
  • Control the large file size allowed for users for uploads
  • Drag and Drop files facility for upload
  • Paste graphical  images from clipboard to create a new files for upload
  • Store required files in most cloud services

E-Commerce facility

  • Synchronize the product lists between Auto Support and Woo Commerce
  • Synchronize product lists between Auto Support and Easy digital downloads
  • Validate even licenses before tickets can be submitted
  • Allow users to open problem tickets directly from Woo Commerce
  • Allow users to open problem tickets directly from Easy Digital Downloads
  • Agents can view the key order and custom e-commerce facility status directly in the ticket

Email Features of Awesome Support Ticketing System

  • Users can open tickets by awesome support ticketing system using email
  • Users and vendors can correspond using awesome support ticketing system only through email
  • Email can be collected in awesome support ticketing system via POP3 or IMAP connections
  • Configure email notifications for auto support ticketing system for all ticket events
  • Allow or deny accounts in auto support ticketing system from re-opening closed tickets by email
  • Multiple options to control with auto support ticketing system how unrecognized Email accounts are handled
  • Automatically create new accounts in auto support ticketing system via email
  • Collect tickets from auto support ticketing system from multiple e-mail inboxes
  • Use rules to filter auto support ticketing system and route tickets

GDPR And Privacy

  • Add GDPR related revelations in customer support system upon registration
  • Track consent in customer support system for up to four items
  • Create consent items in customer support system that are mandatory or optional
  • Allow user to remove consent this tracing software for optional items on the front end
  • Allow admins of ticketing system software to remove consent for optional items in the wp-admin user profile screen
  • Allow users on ticketing system software to request deletion of ticket data
  • Integrate deletion request in ticketing system software into the privacy hooks provided WP 4.9.6 and later
  • Delete tickets or ticketing system software when admins use the WP 4.9.6 (and later) ERASE PERSONAL DATA screens
  • Allow users to download their ticket data from ticketing system software from the front-end
  • Allow only admins to export a users ticket data from the wp-admin user profile screen

Audit Trails

  • Create an audit trail log in best help desk ticketing software for all ticket edits
  • Create an audit trail log in best help desk ticketing software for all reply edits
  • Choose two different audit levels in best help desk ticketing software summary and detailed
  • Select which best help desk ticketing software admin or agent roles can edit tickets and replies

Document Protection

  • Turn on/off the facility in best help desk ticketing software for end users to delete attachments in tickets
  • Option to delete all attachments automatically in best customer support software when a ticket is closed
  • Option to allow users and agents to override in best customer support software the automatic delete-on-close flag

Agent Features

Unlimited Agents: You can create any number of agents in help desk ticketing software so that you can divide your workload of replying tickets.

Set Support Agent

Set Support Agent 
Figure- Set Support Agent
  • Agents of web based help desk can create tickets on behalf of users
  • Agents of web based help desk can view only their tickets or view all tickets
  • Agents of web based help desk can receive ticket replies by email and send replies directly from their email inbox
  • Multiple agents of web based help desk can work a single ticket or hand-off tickets as needed
  • Internal private notes between agents, shown directly on web based help desk on the ticket in chronological order
  • Transfer ticket of web based help desk to another agent or department

Ticket Assignment / Agent Role

  • Automatically assign tickets to agents
  • Intelligent algorithms for routing tickets using ticket load – i.e.: the number of tickets each agent has open
  • Intelligent algorithms of ticketing system software for routing tickets using products
  • Intelligent algorithms of ticketing system software for routing tickets using departments
  • Intelligent algorithms ticketing system software for routing tickets using working/non-working status

Agent Productivity

  • Personal todo lists in ticketing system software for agents
  • Personal notes in ticketing system software for agents
  • Add support notes of ticketing system software for clients
  • Agents or ticketing system software can create and user multiple signatures
  • Agents of ticketing system software can set a default signature for all replies

Agent Front End

  • Untrusted agents of simple help desk software can use a basic front-end user interface instead of being granted wp-admin access

Canned Responses

  • Canned responses in simple help desk software allow one click response to common questions
  • Allow responses im simple help desk software to be personalized

Notifications

  • Agents receive email alerts from customer service tracking software for new tickets and new replies
  • Users receive email alerts via customer service tracking software for replies
  • Team notifications via customer service tracking software via slack
  • Agent of customer service tracking software and user notifications via SMS and PUSHBULLET
  • Automatically sign up new support users in customer service tracking software to your mailchimp email list
  • Send email notifications via customer service tracking software to parties that are not directly related to the ticket – example to admins and managers
  • Send email notifications via customer service tracking software whenever the ticket status changes
  • Customize business workflows in customer service tracking software based on notifications
  • Each ticket in customer service tracking softwarecan have a separate list of email addresses  that receive notifications
  • Each ticket in tech support software can have a separate list of WordPress users  that receive notifications
  • Each agent of tech support software can have a separate list for idendity of email addresses that are CCed on notifications for ticket events
  • Each customer  of tech support software can have a unique separate list of email addresses that are CCed on notifications for ticket events

 

Core Features of SupportCandy:

GDPR Compatible: This plugin is fully compatible with General Data Protection Regulation- GDPR Law.

Ajax functionality: Almost every functionality in help desk ticketing software is Ajax based so that its operational speed is at its best.

Front-end & Backend interface for help desk ticketing software for agents: There is no need to pay any money to give your agents ability to manage their tickets on front-end. Agent of help desk ticketing software can simply access tickets from same page where users can. Lots of settings iof help desk ticketing software is given to maintain agent view and customer view. For example, agent should see columns which customers should not see, agent filters and customer filters, default order by for agents and customers or help desk ticketing software number of tickets agent & customer can see, etc.

Guest Tickets: Often users do not like to create an account in helpdesk solutions to raise ticket. This is very important feature of helpdesk solutions for many websites where sales comes from answering questions and you may loose potential customers just because some of them do not like to create account. Guest tickets in helpdesk solutions is very powerful tool and most importantly, it is absolutely free.

 

Responsive Design:

Helpdesk solutions is designed to work on any possible screen size and can customize with CSS files insight plugin so that you can operate anytime, anywhere.

Custom Fields:

Helpdesk solutions comes with 10 in-built custom field types , they can add anymore field here– Text Field, Drop-Down,Radio Button, Checkboxes,  Textarea, Date ticket tracking software URL, Email, Number Only, File Attachments, etc.

Custom Fields
Custom Fields

Agent Only fields : These are custom fields for agents of ticket tracking software only. It is not available in ticket form but for agents of ticket tracking software , use after ticket has been created.

Private Notes:

It is available for agents and users for tracking software to save private notes to ticket. It can used by internal communication for agents in ticket.

Advanced Filter:

The user of ticket tracking software can filter solved ticket, unsolved ticket, open status, close and almost anything in ticket list with its powerful filter. Any User and agent can save their customized filters so that they are available just one click to apply on ticket list.

Email Notifications: This customer help desk software has email notification templates available for you to customize as per your requirement. You can make use of small tags for ticket specific valuable information that gets replaced dynamically. Also, you can set conditions in customer help desk software (rules) to send email notifications if it is matched. Conditions may include any custom field inside customer help desk software which has options such as status, category, priority; custom fields such as drop-down fields, radio button, Checkbox fields, etc.

SHORTCODES :

[supportcandy] – All In One support features for front-end. Page having this must be selected as support page in general setting of SupportCandy.

[wpsc_create_ticket] – Create ticket form. Can be used as contact form.

EXAMPLES AREAS OF USE :

  • Helpdesk
  • Technical Support
  • Trouble Ticket
  • Service Request Management
  • Company, Hotel or Real Estate Service-Desk
  • Customer Relations
  • Software Release Lifecycle Management
  • To-Do List Management

Frequently Asked Questions

Question: Can I generate multiple ticket using my software?

Ans: Yes

Question: Suppose I am an Agent of this ticketing software, I have seen 10 ticket open/Que. How can I understand which one is my ticket?

Ans:

Question:  Suppose I am an Agent of this ticketing software, I have seen 10 ticket is assigned to me, for some reason I am wont available in my desk for 2 days. In this situation How can I solve and close ticket?

Ans:

Question: Can I forward my ticket to other agent?

Ans:

Question: How can I set or change priority low to high or low to medium or vice versa?

Ans:

Question:

Ans:

Question:

Ans:

Question:

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About Engr. Kh. Mashiur Rahman

He is Garment Business ERP Consultant and Digital Marketing Consultant of several RMG factories. He is certified Echotech Garment CAD Professional-China, Aptech-India, NCC-UK and B.Sc. in CIS- London Metropolitan University, M.Sc. in ICT-UITS. He is also re-seller of several top-level Apparel ERP software companies. Contact- apparelsoftware@gmail.com, Cell# +880 1792525354

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